Reporting to the Registrar/CEO, the Complaints Director will be accountable for all clinical and operational components of the College’s complaints and investigative processes.  This position will be of interest to a physician with senior, collaborative leadership experience who values the public interest through professionally-led regulation.   This is a full-time role of no less than 4 days per week. Key responsibilities: Provides leadership and oversight for all complaints and other information received by the College related to allegations of physician conduct, competence and/or fitness to practice Oversees the review of new complaints to understand the issues and concerns of the complainant, and to decide how the complaint should be routed to investigative or resolution processes Assesses and manages risk to the public in all issues pertaining to investigations In collaboration with the Chief Medical Advisor, assigns Medical Advisors to provide advice on clinical care or other issues arising from complaints, preliminary inquiries or during the investigative process Ensures rigorous investigative processes from the receipt of information to the final decision release Develops and manages team goals and objectives in support of the College’s strategic and corporate plans Oversees development of effective processes through a commitment to continuous quality improvement Accountable for setting, monitoring and initiating action towards the achievement of KPI’s Builds constructive collaborative internal relationships Participates in or leads development and management of cross divisional and/or organization wide initiatives   Qualifications : 7+ years’ experience in a highly collaborative senior  clinical and operational leadership role in a health, medical or regulatory organization, leading teams of physicians and other professionals Must be eligible to be issued an independent certificate of registration in Ontario A solid reputation for demonstrating physician leadership A good understanding of the professional expectations of physicians and their challenges in providing quality medical care A solid understanding and demonstrated commitment to building public and physician trust in self-regulation Experience in program development and implementation Experience with process improvement and leading teams through organizational change efforts; Lean process experience would be an asset Exceptional collaboration and leadership skills Demonstrated ability to see the bigger picture and understand how to lead people and teams towards a common vision High emotional intelligence and strong interpersonal skills, acts consistently with high integrity Demonstrated ability to manage complex issues Good understanding of the mandate of the CPSO, provincial health systems framework and the regulatory environment (e.g. legislative mandate, confidentiality & privacy, ethics) Understands and upholds the competencies outlined in the CanMeds Framework Application Procedure: To apply, please forward your cover letter and resume to director.recruitment@cpso.on.ca by April 23, 2019     at 5:00pm .  In your cover letter please describe how you believe your experience can contribute to serving the people of Ontario through fair and effective regulation of medical care

Director, Medicine Programs - Southlake Regional Health Centre Reports to: Executive Vice President and Chief Operating Officer ABOUT SOUTHLAKE REGIONAL HEALTH CENTRE – Leading Edge Care. By your side. Southlake Regional Health Centre is a full-service hospital with a regional, clinically advanced focus. Southlake offers 500 patient beds and accommodates more than 113,000 visits to the Emergency Department, nearly 25,000 in-patient admissions, and more then 500,000 out-patient visits each year. As a regionally designated site, Southlake is responsible for developing and providing advanced levels of care to the more than 1 million people who reside in York Region, Simcoe County, and in some cases, as far north as Muskoka. This is a region that has seen significant growth over the last 10 years and has the highest number of seniors in the province. Advanced, specialty services include: arthritis care, cancer care, cardiac care, cataract surgery, child and adolescent eating disorders, mental health services for children, pediatrics and perinatal care and thoracic surgery. Southlake is proud to have a team of more than 3400 employees, 579 physicians, and 800 volunteers. Combined with their commitment to provide the best possible care to patients, their goal is to make Southlake synonymous with healthcare excellence. With a brand new five strategic plan published this year, Southlake is embarking on the next chapter of growth and commitment to outstanding patient care. With a bold vision and four overarching strategic goals, Southlake is positioning its self to be a leader in the ever-changing Ontario Hospital landscape of tomorrow. PURPOSE Building Healthy communities through outstanding care, innovative partnerships, and amazing people. VALUES Always with compassion – we treat everyone like friends and family. Power of Many – we cultivate partnerships within and beyond our walls for positive change. Serve with purpose – we are passionate about making a difference in the lives of others. Every voice matters – we value all perspectives, listen respectfully, and take action. Courage to think differently – we embrace creativity, diversity and innovation in everything we do. THE ROLE The Medicine Program This portfolio encompasses clinical in-patient units, including: Intensive Care Unit, Acute Medicine Inpatient Units, Medical Complex Continuing Care, Inpatient Rehabilitation Unit and Ambulatory Medicine Programs. In addition, the program includes, regional programs for diabetes and arthritic care, Health Link and the Outpatient Rehab Department and the recent addition of two offsite 30 bed restorative care units. The Program accounts for $45 million dollars of budget and is home to 500 dedicated front-line staff and accounts for roughly half the hospitals beds. This role comes at an exciting time as two recently developed community integrated external partnerships; Southlake at Home and Southlake Elder Care - while brand new, are already having tremendous impact on the medicine programs ability to have the right patents in the right beds. Southlake is also embarking on a new master plan which would see Medicine more centralized and create new capacity and space. Southlake is ideally looking for a seasoned and experienced individual already at the Director level to fill the vacancy of Director, Medicine Programs. Through a team of 7 managers, 5 educators and 8 nurse practitioners, this person will balance the day to day operational needs with strategic priorities and set the direction for the department through example and in accordance with the strategic priorities of the hospital and the Executive Vice President and Chief Operating Officer. The Program Director is responsible for enhancing interprofessional collaboration and delivering the Ultimate Patient Experience throughout the continuum of patient care. Internally, the Program Director collaborates with the Vice Presidents, Program Directors, Physician Leaders, Managers, Chiefs of Service and other team members to ensure effective team work and achievement of the targeted outcomes and the effective and efficient use of resources within the program. Externally, the Program Director collaborates with partner hospitals and community agencies. The Director ensures that systems are in place to enable optimal clinical decision-making and patient care. THE CANDIDATE We are seeking an individual who is innovative and creative in their thinking, someone who is not afraid to try new things in an effort to effect change. We want a leader who cultivates and coaches talented managers and front-line staff. The next Director will be a broad systems thinker, someone equally committed to internal and community partnerships with the following backgrounds, experience and personal attributes: EDUCATION: Baccalaureate degree in health-related discipline, Related Master’s degree required Active Professional Membership Regulated Health Professional, i.e. College of Nurses of Ontario EXPERIENCE: Minimum of five years recent experience in related clinical and administrative areas A proven track record of leading positive interprofessional collaboration A proven track record of leading innovation and change A proven track record of exceeding targets and objectives ABILITIES AND ATTRIBUTES: A strong understanding of health delivery issues Agent of change with ability to envision new concepts, methods, and plans Understanding of cost-effective and quality systems of delivery of service Ability to work with all health disciplines to achieve quality of care Proven leadership abilities working with large interprofessional teams Ability to develop collaborative relationships with both internal and external partners to ensure high quality and safe care to our patients and families Demonstrated analytical and financial management skills with a strong ability to monitor and control large budgets Computer proficiency in Microsoft Word, Excel, PowerPoint, in addition to database management skills Approachable, innovative, and professional management style Demonstrated ability to energize, coach, encourage, and support all staff Ability to develop collaborative relationships with both internal and external partners to ensure high quality and safe care to our patients and families Demonstrated excellence in interpersonal, verbal and written communication, customer service, analytical approach, fiscal management including “other vote” funding, teamwork, and leadership skills Demonstrated visionary, creative and collaborative management style Demonstrated excellence in critical program analysis CONTACT INFORMATION Should you have an interest in confidentially exploring this further or have any questions regarding this initiative, please contact LHH Knightsbridge search team below: Lead Partner : Collin MacLeod Phone number: 416-928-4534 Email: collin.macleod@lhhknightsbridge.com Research Consultant: Laura Wickware Phone number: 416-640-4317 Email: laura.wickware@lhhknightsbridge.com ABOUT LHH KNIGHTSBRIDGE: Lee Hecht Harrison Knightsbridge helps organizations achieve their business goals by helping their people navigate change, improve performance, and achieve their career goals. We bring together our expertise in Career Management & Transition, Talent and Leadership Development, and Recruitment to provide unique perspectives on complex talent issues and challenges. We develop customized and scalable solutions, enabled by technology, so our clients can find, develop, and deploy talent that is accountable, engaged and ready to achieve the organization’s business objectives. With 29 offices across Canada, and more than 300 offices in 60 countries around the world, Lee Hecht Harrison Knightsbridge has the expertise and capability to support a single executive or transform an entire workforce around the world. Learn more at http://www.lhhknightsbridge.com

Clinical Manager, 2B Medicine - Trillium Health Partners Reports to: Director, In-Patient Medicine & ICU Program ABOUT TRILLIUM HEALTH PARTNERS With more then 1,250 beds, an operating budget of $1 billion annually, and operates on three main sites with additional services at satellite sites, Trillium Health Partners is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto. Our Mission: A New Kind of Health Care for a Healthier Community When we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital. We will focus on three key priorities: Highest quality care and exceptional experience The right care, in the right place, at the right time Research, innovation and education to improve and deliver better patient outcomes As partners in creating a new kind of health care, we are Better Together. THE OPPORTUNITY Reporting directly to the Director, In-Patient Medicine & ICU Program, with accountability to the Program Chief & Medical Director, Medicine, the Clinical Manager, is an integral member of the Program’s leadership team. This role has responsibility for a team on Unit 2B-Medicine at the Credit Valley Hospital. Unit 2B-Medicine is currently an acute, in-patient unit whose team cares for patients with complex and often chronic medical conditions. This team also has a particular focus on supporting patients with chronic kidney disease who require dialysis. 2B is a 52-bed unit with a 100+ interprofessional front line team of passionate and highly skilled clinicians that benefit from a dedicated educator to help to elevate clinical best practices. This is an opportunity for a leader to elevate the sense to community and team work within the unit and to encourage them to grow and develop, individually and as a group. THE IDEAL CANDIDATE The successful candidate will be an inspirational, lead from the front, manager that knows their role is to clear hurdles for front line staff, so they can provide best in class patient care. We are looking for a leader  that excels in operational effectiveness; is committed to patient-centred design; and has a passion for leading workplace environment transformation within an interprofessional setting. In particular, we are seeking a dynamic leader who has a demonstrated history of achieving results; leading complex change and who is able to think critically and strategically in a fast-paced environment. Further, the successful candidate consistently demonstrates our values of compassion, excellence and courage when leading the delivery of an exceptional patient experience. Leadership Responsibilities: Plan, coordinate and effectively manage resources (e.g. financial, human, physical space, equipment and materials) in alignment with the Hospital’s strategic plan Oversee the quality of care delivered by the interprofessional team in collaboration with the other leaders in the Program Support and actively participate the effective management of patient transitions within and beyond the hospital Recognize, assess and mitigate risks related to patient care and provider safety Review, analyze and apply program performance data to support decision-making and continuous quality improvement Manage all aspects of employee relations including: human resource planning; recruitment, performance management; coaching/mentoring and professional development Actively support the execution of the In-Patient Medicine & ICU Program’s work plan Qualifications: Regulated Health Professional in Ontario; Nursing background preferred Baccalaureate degree required; Master’s degree preferred (e.g. Health Administration, Leadership, Quality) Minimum five years of formal leadership experience in clinical operations, preferably in hospital setting Excellent performance and attendance record required Excellent oral, written and non-verbal communication skills Ability to navigate ambiguity in a complex and fast-paced environment Proven success in managing changing and transforming workplace culture Proven ability to manage multiple, competing priorities CONTACT INFORMATION Should you have an interest in confidentially exploring this further or have any questions regarding this initiative, please contact LHH Knightsbridge search team below: Lead Partner : Collin MacLeod Phone number: 416-928-4534 Email: collin.macleod@lhhknightsbridge.com Research Consultant: Matt Dyck Phone number: 416-640-4315 Email: Matthew.DYCK@lhhknightsbridge.com

Director, Mental Health Programs - Southlake Regional Health Centre Reports to: Executive Vice President and Chief Operating Officer ABOUT SOUTHLAKE REGIONAL HEALTH CENTRE – Leading Edge Care. By your side. Southlake Regional Health Centre is a full-service hospital with a regional, clinically advanced focus. Southlake offers 500 patient beds and accommodates more than 113,000 visits to the Emergency Department, nearly 25,000 in-patient admissions, and more than 500,000 out-patient visits each year. As a regionally designated site, Southlake is responsible for developing and providing advanced levels of care to the more than 1 million people who reside in York Region, Simcoe County, and in some cases, as far north as Muskoka. This is a region that has seen significant growth over the last 10 years and has the highest number of seniors in the province. Advanced, specialty services include: arthritis care, cancer care, cardiac care, cataract surgery, child and adolescent eating disorders, mental health services for children, pediatrics and perinatal care and thoracic surgery. Southlake is proud to have a team of more than 3400 employees, 579 physicians, and 800 volunteers. Combined with their commitment to provide the best possible care to patients, their goal is to make Southlake synonymous with healthcare excellence. With a brand new five strategic plan published this year, Southlake is embarking on the next chapter of growth and commitment to outstanding patient care. With a bold vision and four overarching strategic goals, Southlake is positioning its self to be a leader in the ever-changing Ontario Hospital landscape of tomorrow PURPOSE Building Healthy communities through outstanding care, innovative partnerships, and amazing people. VALUES Always with compassion – we treat everyone like friends and family. Power of Many – we cultivate partnerships within and beyond our walls for positive change. Serve with purpose – we are passionate about making a difference in the lives of others. Every voice matters – we value all perspectives, listen respectfully, and take action. Courage to think differently – we embrace creativity, diversity and innovation in everything we do. THE ROLE The Mental Health Program This program, a central component of the York region Mental Health Strategy consists of inpatient and outpatient adult Mental Health Programs, regional child and adolescent mental health inpatient and outpatient programs, and the inpatient and outpatient eating disorders program. With 33% of all Ontario group homes in York Region, there at 17 in the hospital’s catchment and 8 in Newmarket alone. Southlake has worked very hard to cultivate a highly respected and extremely productive program that works very closely with a number of key community partners. As a result, the program has some of the best numbers provincially for length of stay and re admits. Southlake has more then 1,00 adult inpatient admits, nearly 500 child and adolescent admissions and some 650 young adult eating disorder program visits annually. The outpatient and community interaction is significantly greater in each area. The Program runs at a $11 million-dollar budget, is home to just shy of 200 dedicated front-line staff and accounts for 33 beds, in 3 distinct inpatient units as well as specialized admittance and triage space in the ED. This role comes at an exciting time as Southlake has an approved capital project to expand the adult Mental Health inpatient capacity by 10 beds. Further Southlake is also embarking on a new site Master Planning process. Further, Southlake is participating in the development of a community model to more effectively support those in crisis outside of the emergency Department. The regional Hub Model, in the form of additional outpatient resources- will have tremendous impact on the mental health program’s ability to support patients. The lead on the Mental Health Hub initiative is York Region Community Mental Health Association. Southlake is ideally looking for a seasoned and experienced individual already at the Director level to fill the vacancy of Director, Mental Health Programs. Through a team of 3 managers leading and supporting 15 adult crisis workers, 19 child and youth crisis workings, 27 social workers, 3 psychologists, 17 Psychiatrists and some 100 dedicated and hardworking Nurses and other allied health professionals, the incoming director will balance the day to day operational needs with strategic priorities and set the direction for the department through example and in accordance with the strategic priorities of the hospital and the Executive Vice President and Chief Operating Officer. Internally, the Program Director collaborates with the Vice Presidents, Program Directors, Physician Leaders, Managers, Chief of Services and other team members to ensure effective team work and achievement of the targeted outcomes and the effective and efficient use of resources within the program. Externally, the Program Director collaborates with the Central LHIN office and the various committees and task forces, Central LHIN hospitals and community agencies, and York Regional Police. The Director of Mental Health Program is responsible for the organization and leadership for all aspects of the Mental Health Program at Southlake Regional Health Centre. This includes patient care delivery, operational planning, human resource development, financial management, quality management, education and research. The Program  Director is responsible for enhancing interprofessional collaboration throughout the continuum of patient care. THE CANDIDATE We are seeking an individual who understands that driving positive outcomes in the Mental Health space means being an active and engaged community member; building relationships and partnerships across the region is vital to positive patient outcome. Southlake is an active partner in the York Region Mental Health Hub. Southlake is seeking a candidate that is innovative and creative in their thinking, someone who is not afraid to try new things in an effort to effect change. We want a leader who cultivates and coaches talented managers and front-line staff. The next director will be a lead by example, manage through influence and collaborating, role model who exemplifies the Management Charter behavioural competencies of the Hospital. Someone that by default, looks to collaborate with the department’s Managers, Physician Leads, Clinical Chiefs, and Medical Directors and the team members to develop, communicate and implement the department’s vision/mission. We seek a candidate that will actively translate the organization’s imperatives in programmatic direction, goals and activities ensuring goals remain current and strategic and to formulate and execute priority setting based on current and future programmatic needs and resources while maintaining alignment with corporate imperatives. To be effective in this role the next Director will look to apply the following principals and tools to day-to-day work initiatives at both a corporate and programmatic level and to coach direct reports and other team members Continuous improvement Change management Systems thinking Project management Evidence-based practices The next Director will be a broad systems thinker, someone equally committed to internal and community partnerships with the following backgrounds, experience and personal attributes: EDUCATION: Baccalaureate degree in health-related discipline, Related Master’s degree required Active Professional Membership Regulated Health Professional, i.e. College of Nurses of Ontario EXPERIENCE: Minimum of five years recent administrative and clinical experience in Mental Health A proven track record of leading positive interprofessional collaboration A proven track record of leading innovation and change A proven track record of exceeding targets and objectives ABILITIES AND ATTRIBUTES: Agent of change with ability to envision new concepts, methods and plans, Demonstrated ability to energize, coach, encourage and support Ability to work with all health disciplines to achieve quality of care. Ability to develop collaborative relationships with both internal and external partners to ensure high quality and safe mental health care to our patients and families Demonstrated excellence in interpersonal, verbal and written communication, customer service, analytical approach, fiscal management including “other vote” funding, teamwork, and leadership skills Proven leadership abilities working with large interprofessional teams Demonstrated visionary, creative and collaborative management style CONTACT INFORMATION Should you have an interest in confidentially exploring this further or have any questions regarding this initiative, please contact LHH Knightsbridge search team below: Lead Partner : Collin MacLeod Phone number: 416-928-4534 Email: collin.macleod@lhhknightsbridge.com Research Consultant: Laura Wickware Phone number: 416-640-4317 Email: laura.wickware@lhhknightsbridge.com ABOUT LHH KNIGHTSBRIDGE: Lee Hecht Harrison Knightsbridge helps organizations achieve their business goals by helping their people navigate change, improve performance, and achieve their career goals. We bring together our expertise in Career Management & Transition, Talent and Leadership Development, and Recruitment to provide unique perspectives on complex talent issues and challenges. We develop customized and scalable solutions, enabled by technology, so our clients can find, develop, and deploy talent that is accountable,  engaged and ready to achieve the organization’s business objectives. With 29 offices across Canada, and more than 300 offices in 60 countries around the world, Lee Hecht Harrison Knightsbridge has the expertise and capability to support a single executive or transform an entire workforce around the world. Learn more at http://www.lhhknightsbridge.com