William Osler Health System
ORGANIZATION: William Osler Health System
POSITION: Non-Union Manager, Infection Prevention and Control Hub – One (1) Full Time
DEPARTMENT/CAMPUS : Infection Control – Peel Memorial Centre for Integrated Health and Wellness
POSTING NUMBER : REF10505N
HOURS: Currently Days (Subject to change in accordance with operational requirements)
Company Description
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.
At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment.
Job Description:
Osler's Infection Prevention and Control (IPAC) Hub builds capacity for the sustainable implementation of IPAC practices to protect the vulnerable populations in congregate living settings (CLS). These include long-term care homes, retirement homes, group homes, supportive housing and shelters. William Osler Health System’s IPAC Hub provides tailored guidance, networking opportunities, coaching, mentoring, training and education to CLS’ within the Central West regions of Brampton, West Woodbridge, North Etobicoke, and Malton.
The IPAC Hub Manager provides strategic, operational, clinical and administrative leadership for the IPAC Hub, ensuring the delivery of evidence-informed IPAC support to CLS’. The role ensures the Hub operates effectively, maintains compliance with Ministry guidelines, optimizes resource use, and fosters strong relationships with CLS partners, Public Health Units, and system stakeholders. The IPAC Hub Manager reports to the Director, Integrated Health Systems and is part of the Integrated Health Systems Program.
Leadership & Operational Management
Lead the day-to-day operations of the IPAC Hub, ensuring consistent, reliable service delivery.
Manage Hub resources in alignment with hospital administrative processes (e.g., HR, finance, privacy, IT), while ensuring Hub activities remain within the defined IPAC Hub scope.
Function as the designated IPAC Hub Lead for all Ministry communications, disseminating directives appropriately within the Hub and hospital structure.
Ensure adherence to Ministry expectations regarding in-scope/out-of-scope activities (e.g., education, coaching, outbreak support; but no inspections or clinical services).
Ensure Hub practices are evidence-informed using Ministry, Public Health Ontario (PHO), and Provincial Infectious Diseases Advisory Committee (PIDAC) guidance.
Support and enable IPAC Hub Practitioners with coaching, assessments, education, and implementation of IPAC best practices, while maintaining Hub boundaries.
Support outbreak preparedness and help CLSs operationalize PHU outbreak direction, without duplicating PHU authority or responsibilities.
Reporting, Data Management & Accountability
Oversee preparation, data integrity and submission of Ministry-required monthly IPAC Hub activity reports, ensuring accuracy and completeness.
Lead the creation and submission of Quarterly Financial and Health Human Resource (HHR) Reports, working with hospital finance partners as required.
Analyze, monitor and report data trends of IPAC Hub program activities.
Stakeholder Relationships & System Collaboration
Develop strong partnerships with leadership and management across CLSs, prioritizing in-person meetings, to clarify roles, expectations, and shared responsibilities.
Attend Ministry of Health IPAC Hub meetings on behalf of the Hub.
Collaborate closely with Public Health Units (PHU) while ensuring the Hub maintains its supportive, non‑regulatory role, avoiding duplication of PHU responsibilities.
Escalate system-level issues to Ontario Health Regional Response Tables, as needed.
Attend Incident Management Team (IMT) meetings for homes requiring containment support, ensuring alignment with PHU outbreak direction.
Develop reference materials, disseminate a regular newsletter, and lead the Community of Practice meetings for partners.
Quality Improvement & Professional Growth
Apply QI methodologies to continuously improve Hub processes, resource utilization, and service delivery.
Ensure all Hub frontline staff meet Ministry proficiency expectations, including active pursuit or maintenance of CIC certification.
Promote professional development and ensure alignment with Ministry-funded education and competency requirements.
Qualifications
Bachelor's degree with relevant experience required.
Regulated health professional (e.g., RN, RPN, RT) preferred.
Master’s degree in a health-related discipline preferred
Certification in Infection Control (CIC®) required.
Minimum 5 years of relevant IPAC experience demonstrating clinical IPAC expertise and evidence informed decision making.
Minimum 3 years relevant leadership experience
Operational management experience within a hospital environment preferred.
Demonstrated clinical, managerial and administrative skills and progressive management experience.
Demonstrated Quality Improvement (QI) competency.
Experience supporting LTC, RH, or similar congregate settings.
Valid Ontario driver’s license and ability to travel throughout the region.
Experience collaborating with Public Health Units, Ministry agencies, or system-level stakeholders.
Familiarity with hospital governance, finance, and operational support structures.
Core Competencies
Relationship building & influence without authority.
Flexible, organized and self-directed within scope of responsibility; demonstrated initiative and independent judgment.
Demonstrated ability to establish effective interpersonal relationships with the ability to persuade motivate and influence.
Sound facilitation and negotiation skills with the proven ability to handle difficult situations with tact, diplomacy and sensitivity.
Systems thinking and stakeholder engagement.
Quality improvement and program evaluation.
Strong and concise communication (verbal, written, cross-sectoral).
Effective presentation skills.
Hours: Days- may be required to attend off-hours (subject to change based on operational needs)
Salary: Minimum: $60.88 per hour Maximum: $76.10 per hour
ORGANIZATION: William Osler Health System
POSITION: Non-Union Manager, Infection Prevention and Control Hub – One (1) Full Time
DEPARTMENT/CAMPUS : Infection Control – Peel Memorial Centre for Integrated Health and Wellness
POSTING NUMBER : REF10505N
HOURS: Currently Days (Subject to change in accordance with operational requirements)
Company Description
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.
At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment.
Job Description:
Osler's Infection Prevention and Control (IPAC) Hub builds capacity for the sustainable implementation of IPAC practices to protect the vulnerable populations in congregate living settings (CLS). These include long-term care homes, retirement homes, group homes, supportive housing and shelters. William Osler Health System’s IPAC Hub provides tailored guidance, networking opportunities, coaching, mentoring, training and education to CLS’ within the Central West regions of Brampton, West Woodbridge, North Etobicoke, and Malton.
The IPAC Hub Manager provides strategic, operational, clinical and administrative leadership for the IPAC Hub, ensuring the delivery of evidence-informed IPAC support to CLS’. The role ensures the Hub operates effectively, maintains compliance with Ministry guidelines, optimizes resource use, and fosters strong relationships with CLS partners, Public Health Units, and system stakeholders. The IPAC Hub Manager reports to the Director, Integrated Health Systems and is part of the Integrated Health Systems Program.
Leadership & Operational Management
Lead the day-to-day operations of the IPAC Hub, ensuring consistent, reliable service delivery.
Manage Hub resources in alignment with hospital administrative processes (e.g., HR, finance, privacy, IT), while ensuring Hub activities remain within the defined IPAC Hub scope.
Function as the designated IPAC Hub Lead for all Ministry communications, disseminating directives appropriately within the Hub and hospital structure.
Ensure adherence to Ministry expectations regarding in-scope/out-of-scope activities (e.g., education, coaching, outbreak support; but no inspections or clinical services).
Ensure Hub practices are evidence-informed using Ministry, Public Health Ontario (PHO), and Provincial Infectious Diseases Advisory Committee (PIDAC) guidance.
Support and enable IPAC Hub Practitioners with coaching, assessments, education, and implementation of IPAC best practices, while maintaining Hub boundaries.
Support outbreak preparedness and help CLSs operationalize PHU outbreak direction, without duplicating PHU authority or responsibilities.
Reporting, Data Management & Accountability
Oversee preparation, data integrity and submission of Ministry-required monthly IPAC Hub activity reports, ensuring accuracy and completeness.
Lead the creation and submission of Quarterly Financial and Health Human Resource (HHR) Reports, working with hospital finance partners as required.
Analyze, monitor and report data trends of IPAC Hub program activities.
Stakeholder Relationships & System Collaboration
Develop strong partnerships with leadership and management across CLSs, prioritizing in-person meetings, to clarify roles, expectations, and shared responsibilities.
Attend Ministry of Health IPAC Hub meetings on behalf of the Hub.
Collaborate closely with Public Health Units (PHU) while ensuring the Hub maintains its supportive, non‑regulatory role, avoiding duplication of PHU responsibilities.
Escalate system-level issues to Ontario Health Regional Response Tables, as needed.
Attend Incident Management Team (IMT) meetings for homes requiring containment support, ensuring alignment with PHU outbreak direction.
Develop reference materials, disseminate a regular newsletter, and lead the Community of Practice meetings for partners.
Quality Improvement & Professional Growth
Apply QI methodologies to continuously improve Hub processes, resource utilization, and service delivery.
Ensure all Hub frontline staff meet Ministry proficiency expectations, including active pursuit or maintenance of CIC certification.
Promote professional development and ensure alignment with Ministry-funded education and competency requirements.
Qualifications
Bachelor's degree with relevant experience required.
Regulated health professional (e.g., RN, RPN, RT) preferred.
Master’s degree in a health-related discipline preferred
Certification in Infection Control (CIC®) required.
Minimum 5 years of relevant IPAC experience demonstrating clinical IPAC expertise and evidence informed decision making.
Minimum 3 years relevant leadership experience
Operational management experience within a hospital environment preferred.
Demonstrated clinical, managerial and administrative skills and progressive management experience.
Demonstrated Quality Improvement (QI) competency.
Experience supporting LTC, RH, or similar congregate settings.
Valid Ontario driver’s license and ability to travel throughout the region.
Experience collaborating with Public Health Units, Ministry agencies, or system-level stakeholders.
Familiarity with hospital governance, finance, and operational support structures.
Core Competencies
Relationship building & influence without authority.
Flexible, organized and self-directed within scope of responsibility; demonstrated initiative and independent judgment.
Demonstrated ability to establish effective interpersonal relationships with the ability to persuade motivate and influence.
Sound facilitation and negotiation skills with the proven ability to handle difficult situations with tact, diplomacy and sensitivity.
Systems thinking and stakeholder engagement.
Quality improvement and program evaluation.
Strong and concise communication (verbal, written, cross-sectoral).
Effective presentation skills.
Hours: Days- may be required to attend off-hours (subject to change based on operational needs)
Salary: Minimum: $60.88 per hour Maximum: $76.10 per hour
Schroeder Ambulatory Centre
Overview and Purpose of the Role
Reporting to the Director of Finance, the Decision Support Manager leads Schroeder Ambulatory Centre’s (SAC) Decision Support function, translating EHR, clinical, and operational data into actionable insights that support operational stability, revenue optimization, and strategic growth. The incumbent will oversee data governance, external reporting compliance, executive performance reporting, and provides leadership in implementing Meditech Business and Clinical Analytics (BCA). The Decision Support Manager will work within a lean, high-impact environment to standardize reporting, guide analytics priorities, and support expansion of high-complexity services such as MRI, CT, and Day Surgery. By strengthening data literacy and governance, the Decision Support Manager enables evidence-based decision-making across the organization.
Key Duties & Responsibilities:
Develop, maintain, and operationalize the Decision Support Charter, including scope, priorities, and resourcing model
Establish and lead SAC’s Decision Support function as the authoritative source for clinical, operational, and corporate performance data
Chair the Data Governance Committee and ensure accountability for data standards, privacy, security, and regulatory compliance
Serve as the primary liaison with external stakeholders, including Ontario Health, CIHI, and the Ministry of Health, for submissions, targets, and data quality audits.
Oversee mandatory clinical and operational reporting (e.g., CIHI, MOH, WTIS), ensuring accuracy, timeliness, and regulatory compliance
Translate organizational and clinical objectives into performance metrics, dashboards, and executive briefing materials
Analyze funded volumes versus actual performance to support funding optimization and risk mitigation
Partner with clinical leaders and Meditech Super Users to ensure clinical documentation standards support analytics, reporting, and funding requirements
Provide analytical support for business planning, proposals, and operational improvement initiatives
Support executive and committee decision-making through benchmarking, utilization analysis, and ad hoc analytical studies
Perform additional duties and undertake special projects as assigned
People Responsibilities
Provide direct supervision, performance management, coaching, and professional development for the Senior Decision Support Analyst
Set work priorities, review outputs, and ensure the quality, consistency, and continuity of Decision Support deliverables
Lead internal data governance and data quality initiatives to support collaboration and adoption of standards across clinical, privacy, and technical stakeholders
Foster a data-driven culture by promoting accountability, standardization, and effective use of performance information across the organization
Financial and Budgetary Accountability
Provide financial and volume-based analysis to inform executive and departmental budget planning
Support funded volume planning and performance monitoring to mitigate financial risk and protect provincial funding
Advise senior leadership on the financial implications of operational performance, utilization, and reporting accuracy
Contribute analytical input to business planning, proposals, and resource allocation decisions
Monitor performance against funded targets and escalate risks or variances to appropriate leaders
Corporate Responsibilities:
Ensure all Decision Support activities comply with PHIPA, privacy, security, and data governance requirements
Promote standardized data definitions, documentation practices, and reporting methodologies across the organization
Support organizational accreditation, regulatory reviews, and external audits by providing accurate, validated data and analytical support
Participate in corporate and cross-functional committees to support organizational performance, compliance, and planning initiatives
Complete all mandatory training as required by the organization
Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, company Policies and Procedures, as well as established industry guidelines
Be responsible for and ensure that all staff supervised are trained and work in compliance with the Occupational Health and Safety Act and Regulations, Schroeder Ambulatory Centre Policies and Procedures, as well as established industry guidelines
Skills & Qualifications:
University degree in Health Administration, Health Informatics, Business, or a related discipline
Minimum 5–7 years of progressive experience in healthcare decision support, performance management, or hospital finance, preferably in a leadership role
Strong understanding of the Ontario hospital system, including provincial funding methodologies and performance targets
Demonstrated experience working with Ontario Health, CIHI, and the Ministry of Health reporting and submission requirements
Advanced business intelligence literacy, with the ability to interpret and translate dashboards and performance metrics into actionable insights
Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely to diverse audiences, including senior leadership and external stakeholders
Strong organizational and time-management skills, with the ability to manage multiple priorities and meet competing deadlines
Superior interpersonal skills and the ability to collaborate effectively in a team-based environment
Demonstrated ability to make independent decisions on moderately complex issues that impact team and organizational outcomes
Proven ability to work independently on complex projects with minimal supervision
High level of discretion and judgment, with responsibility for protecting sensitive information and ensuring compliance with data privacy and security policies
Strong analytical and problem-solving skills, including the ability to identify issues, develop solutions, and implement effective outcomes
Demonstrated leadership capability, including the ability to lead teams, delegate work, and motivate staff
Proficiency in MS Office (Word, Excel, Outlook) and Meditech Expanse, including the Data Repository (DR) and Business and Clinical Analytics (BCA) modules
Experience with business intelligence and dashboarding tools such as Power BI, Tableau, or similar platforms
Satisfactory passing of a criminal record check/vulnerable sector check
Provide proof of Immunization and TB records
Join Our Team: Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. The Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with its mission to reduce pain, improve mobility, and streamline healthcare delivery.
In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.
At Schroeder Ambulatory Centre, we are committed to fostering an inclusive and accessible recruitment experience for all candidates. If you require accommodations at any stage of the hiring process due to a disability or medical condition, please let us know. We will work with you to ensure your needs are met in a respectful and confidential manner.
We appreciate all applications; however, only those selected for an interview will be contacted.
This posting is for a current vacancy
Overview and Purpose of the Role
Reporting to the Director of Finance, the Decision Support Manager leads Schroeder Ambulatory Centre’s (SAC) Decision Support function, translating EHR, clinical, and operational data into actionable insights that support operational stability, revenue optimization, and strategic growth. The incumbent will oversee data governance, external reporting compliance, executive performance reporting, and provides leadership in implementing Meditech Business and Clinical Analytics (BCA). The Decision Support Manager will work within a lean, high-impact environment to standardize reporting, guide analytics priorities, and support expansion of high-complexity services such as MRI, CT, and Day Surgery. By strengthening data literacy and governance, the Decision Support Manager enables evidence-based decision-making across the organization.
Key Duties & Responsibilities:
Develop, maintain, and operationalize the Decision Support Charter, including scope, priorities, and resourcing model
Establish and lead SAC’s Decision Support function as the authoritative source for clinical, operational, and corporate performance data
Chair the Data Governance Committee and ensure accountability for data standards, privacy, security, and regulatory compliance
Serve as the primary liaison with external stakeholders, including Ontario Health, CIHI, and the Ministry of Health, for submissions, targets, and data quality audits.
Oversee mandatory clinical and operational reporting (e.g., CIHI, MOH, WTIS), ensuring accuracy, timeliness, and regulatory compliance
Translate organizational and clinical objectives into performance metrics, dashboards, and executive briefing materials
Analyze funded volumes versus actual performance to support funding optimization and risk mitigation
Partner with clinical leaders and Meditech Super Users to ensure clinical documentation standards support analytics, reporting, and funding requirements
Provide analytical support for business planning, proposals, and operational improvement initiatives
Support executive and committee decision-making through benchmarking, utilization analysis, and ad hoc analytical studies
Perform additional duties and undertake special projects as assigned
People Responsibilities
Provide direct supervision, performance management, coaching, and professional development for the Senior Decision Support Analyst
Set work priorities, review outputs, and ensure the quality, consistency, and continuity of Decision Support deliverables
Lead internal data governance and data quality initiatives to support collaboration and adoption of standards across clinical, privacy, and technical stakeholders
Foster a data-driven culture by promoting accountability, standardization, and effective use of performance information across the organization
Financial and Budgetary Accountability
Provide financial and volume-based analysis to inform executive and departmental budget planning
Support funded volume planning and performance monitoring to mitigate financial risk and protect provincial funding
Advise senior leadership on the financial implications of operational performance, utilization, and reporting accuracy
Contribute analytical input to business planning, proposals, and resource allocation decisions
Monitor performance against funded targets and escalate risks or variances to appropriate leaders
Corporate Responsibilities:
Ensure all Decision Support activities comply with PHIPA, privacy, security, and data governance requirements
Promote standardized data definitions, documentation practices, and reporting methodologies across the organization
Support organizational accreditation, regulatory reviews, and external audits by providing accurate, validated data and analytical support
Participate in corporate and cross-functional committees to support organizational performance, compliance, and planning initiatives
Complete all mandatory training as required by the organization
Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, company Policies and Procedures, as well as established industry guidelines
Be responsible for and ensure that all staff supervised are trained and work in compliance with the Occupational Health and Safety Act and Regulations, Schroeder Ambulatory Centre Policies and Procedures, as well as established industry guidelines
Skills & Qualifications:
University degree in Health Administration, Health Informatics, Business, or a related discipline
Minimum 5–7 years of progressive experience in healthcare decision support, performance management, or hospital finance, preferably in a leadership role
Strong understanding of the Ontario hospital system, including provincial funding methodologies and performance targets
Demonstrated experience working with Ontario Health, CIHI, and the Ministry of Health reporting and submission requirements
Advanced business intelligence literacy, with the ability to interpret and translate dashboards and performance metrics into actionable insights
Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely to diverse audiences, including senior leadership and external stakeholders
Strong organizational and time-management skills, with the ability to manage multiple priorities and meet competing deadlines
Superior interpersonal skills and the ability to collaborate effectively in a team-based environment
Demonstrated ability to make independent decisions on moderately complex issues that impact team and organizational outcomes
Proven ability to work independently on complex projects with minimal supervision
High level of discretion and judgment, with responsibility for protecting sensitive information and ensuring compliance with data privacy and security policies
Strong analytical and problem-solving skills, including the ability to identify issues, develop solutions, and implement effective outcomes
Demonstrated leadership capability, including the ability to lead teams, delegate work, and motivate staff
Proficiency in MS Office (Word, Excel, Outlook) and Meditech Expanse, including the Data Repository (DR) and Business and Clinical Analytics (BCA) modules
Experience with business intelligence and dashboarding tools such as Power BI, Tableau, or similar platforms
Satisfactory passing of a criminal record check/vulnerable sector check
Provide proof of Immunization and TB records
Join Our Team: Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. The Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with its mission to reduce pain, improve mobility, and streamline healthcare delivery.
In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.
At Schroeder Ambulatory Centre, we are committed to fostering an inclusive and accessible recruitment experience for all candidates. If you require accommodations at any stage of the hiring process due to a disability or medical condition, please let us know. We will work with you to ensure your needs are met in a respectful and confidential manner.
We appreciate all applications; however, only those selected for an interview will be contacted.
This posting is for a current vacancy
