Manager of Clinical Services, NEXUS

As the Manager of Clinical Services you will provide leadership to support high-quality, patient-centered care, oversee clinical operations and nursing teams, manage resources and budgets, and lead quality improvement initiatives. Working collaboratively with clinical and medical leaders, you will foster a culture of excellence, teamwork, and continuous improvement while ensuring compliance with professional and organizational standards.

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As a manager of Clinical Services, you will be an integral part of a collaborative, inter-disciplinary team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

 What you’ll be doing:

• Provide leadership and oversight for the delivery of high-quality, evidence-based, patient-centered care, ensuring compliance with professional, legislative, organizational, and accreditation standards.
• Manage clinical operations, including complex admissions, transfers, discharges, patient flow, bed management, and responses to rapidly changing patient care needs.
• Collaborate with clinical, medical, and interdisciplinary leaders to develop and implement best practices, enhance service delivery, and strengthen patient outcomes and experiences.
• Monitor clinical performance, quality, and safety indicators; lead quality improvement initiatives; and oversee the management of patient safety events, incidents, complaints, and emergency situations.
• Promote effective care coordination, communication, and partnerships among staff, physicians, patients, families, community organizations, and external providers to ensure continuity of care.
• Lead workforce planning, recruitment, onboarding, scheduling, performance management, attendance management, and staff development while ensuring appropriate staffing levels within budget.
• Support professional practice excellence by monitoring staff competency, overseeing licensure and credentialing requirements, facilitating incident reviews, and fostering evidence-based practice and continuous learning.
• Foster a collaborative, inclusive, and psychologically safe work environment by supporting employee engagement, change management, conflict resolution, student placements, and effective team communication.

What we’re looking for:

• Bachelor of Science in Nursing (BScN) required, with a Master's degree in Nursing, Healthcare Administration, Business, or a related field considered an asset.
• Current registration in good standing with the College of Nurses of Ontario (CNO); CPMHN(C) certification preferred.
• Progressive leadership and management experience in healthcare, with demonstrated success leading clinical teams and operations.
• Strong clinical knowledge and sound judgment, with a commitment to evidence-based, patient-centered care and quality improvement.
• In-depth knowledge of the Mental Health Act, relevant legislation, professional standards, and healthcare accreditation requirements.
• Proven ability to lead, coach, mentor, and empower staff while fostering collaboration, accountability, and employee engagement.
• Excellent critical thinking, problem-solving, communication, presentation, and relationship-building skills, with the ability to effectively manage complex situations and stakeholder relationships.
• Proficiency with Microsoft Office and healthcare technologies, along with a demonstrated commitment to organizational values, professional excellence, and continuous learning.

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Homewood Health Centre requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

Why Work With Us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

This job posting is for an existing vacant position within the organization. Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.