Provincial Health Services Authority
Nurse Clinician Case Manager, Nursing Support Services Program, Assessment-Coordination BC Children’s Hospital Vancouver, BC
A first in Canada: minimum Nurse to Patient Ratios (mNPRs) are being introduced in B.C.! The Provincial Health Services Authority (PHSA), alongside B.C.'s other regional health authorities, is implementing mNPRs as a transformative staffing initiative that aims to improve the working environment of nurses in order to provide better quality care to our patients. Learn more at jobs.phsa.ca/mnpr.
Join Our Team – Nursing Support Services Coordinator
Are you a passionate pediatric nurse with strong clinical assessment and case management experience who is committed to improving the lives of children with complex medical needs? Join the Nursing Support Services (NSS) team at BC Children's Hospital, where you will play a vital role in supporting children and youth with medical complexity to live safely and successfully in their homes, schools, and communities across British Columbia.
In this rewarding role, you will work both independently and collaboratively to develop comprehensive care plans, coordinate services across hospital and community settings, and partner with families, healthcare professionals, schools, and community agencies to ensure children receive the right care at the right time. You will use your clinical expertise to complete complex nursing assessments, provide consultation and education, advocate for children and families, and help navigate complex healthcare systems.
Success in this role requires strong clinical judgment, excellent communication and relationship-building skills, experience in care coordination and family-centred practice, and the ability to lead through collaboration in dynamic and complex situations.
This is a unique opportunity to make a meaningful difference in the lives of children and families while working alongside an experienced interdisciplinary team committed to innovation, quality improvement, and excellence in pediatric care. You'll also be part of an exciting period of growth as BC Children's Hospital prepares to expand services through the Slocan Redevelopment Project, helping shape the future of care for children with medical complexity across the province. For more information on the Slocan Redevelopment Project, please click here
What you’ll do
Initiates and coordinates assessments, responds to child/youth, family, health care teams, community professionals/agencies and services providers enquiries, providing anticipatory guidance and case management, participates in and oversees the coordination of care in community throughout the child/youth’s health journey with the program. Actively engages in ongoing assessments to determine continued eligibility and level of services.
Responsible for assessment and development of a health care plan that optimally supports the child/youth in their home community by performing duties such as receiving, collecting and documenting child specific information related to the child/youth’s complex medical condition, collaborating and problem-solving with families and other health care team and community professionals/agencies, assessing the urgency and appropriateness of service needs, triaging as necessary to mitigate delays. Facilitates re-direction for children/youth/families to other community resources as applicable.
Collaborates with other members of the health care team to promote and support holistic family-centered care in the child/youth’s community setting by performing activities such as reviewing patient/family history, developing individualized health care plans, and meeting with other members of the health care team to discuss and review their recommendations for the child/youth.
Coordinates teaching and support for children/youth with medical complexities and their families by identifying their needs which includes sharing of resources, referring to and liaising with other health care professionals as well as acting as a resource for other health care professionals.
Provides supportive case management to families by ensuring continued communication and partnership in the assessment, planning, implementation and evaluation of the health care plan throughout the care continuum as well as advocacy, information regarding program, team, or community health and educational resources, and referrals to appropriate community services and/or agencies
Acts as a liaison, as appropriate, between the program, the interdisciplinary team, and community health and educational services and agencies to clarify information, responsibilities and recommendations to ensure the needs of the child/youth and family are addressed.
What you bring
Qualifications
Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses & Midwives (BCCNM).
Three years recent related and progressively responsible experience in tertiary pediatric nursing or an equivalent combination of education, training and experience.
CPR Training – Basic Cardiac Life Support (BCLS) – Level I.
Valid BC Driver’s License and access to vehicle and ability to travel
Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BCCH & SHHC contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system.
Core Competencies
Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic.
Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
Knowledge of community based services for children with complex medical conditions.
Comprehensive knowledge of the British Columbia College of Nurses & Midwives (BCCNM) standards for Nursing Practice.
Comprehensive skill and expertise in tertiary pediatric services and related issues
Excellent communication skills, both oral and written.
Strong leadership and organizational skills.
Ability to relate effectively to children and their families, dealing effectively with those experiencing stress and /or in crisis.
Ability to collaborate and work effectively as a member of an interdisciplinary care team and function as a nursing resource.
Ability to identify and resolve problems using therapeutic communication strategies.
Ability to work independently to organise and prioritise multiple tasks.
Demonstrates a commitment to beginning and continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Temporary, Full-Time (until November 26, 2027) Wage: $49.20 - $63.47/hour Location: 4500 Oak Street, Vancouver BC, V6H 2N9 Hours of Work: Monday - Friday; 08:00-16:00 Requisition # 201249E
What we do
BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.
BCCH is part of the Provincial Health Services Authority (PHSA).
PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA and BCCH committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca .
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca .
The internal job posting expires on July 10, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca .
Nurse Clinician Case Manager, Nursing Support Services Program, Assessment-Coordination BC Children’s Hospital Vancouver, BC
A first in Canada: minimum Nurse to Patient Ratios (mNPRs) are being introduced in B.C.! The Provincial Health Services Authority (PHSA), alongside B.C.'s other regional health authorities, is implementing mNPRs as a transformative staffing initiative that aims to improve the working environment of nurses in order to provide better quality care to our patients. Learn more at jobs.phsa.ca/mnpr.
Join Our Team – Nursing Support Services Coordinator
Are you a passionate pediatric nurse with strong clinical assessment and case management experience who is committed to improving the lives of children with complex medical needs? Join the Nursing Support Services (NSS) team at BC Children's Hospital, where you will play a vital role in supporting children and youth with medical complexity to live safely and successfully in their homes, schools, and communities across British Columbia.
In this rewarding role, you will work both independently and collaboratively to develop comprehensive care plans, coordinate services across hospital and community settings, and partner with families, healthcare professionals, schools, and community agencies to ensure children receive the right care at the right time. You will use your clinical expertise to complete complex nursing assessments, provide consultation and education, advocate for children and families, and help navigate complex healthcare systems.
Success in this role requires strong clinical judgment, excellent communication and relationship-building skills, experience in care coordination and family-centred practice, and the ability to lead through collaboration in dynamic and complex situations.
This is a unique opportunity to make a meaningful difference in the lives of children and families while working alongside an experienced interdisciplinary team committed to innovation, quality improvement, and excellence in pediatric care. You'll also be part of an exciting period of growth as BC Children's Hospital prepares to expand services through the Slocan Redevelopment Project, helping shape the future of care for children with medical complexity across the province. For more information on the Slocan Redevelopment Project, please click here
What you’ll do
Initiates and coordinates assessments, responds to child/youth, family, health care teams, community professionals/agencies and services providers enquiries, providing anticipatory guidance and case management, participates in and oversees the coordination of care in community throughout the child/youth’s health journey with the program. Actively engages in ongoing assessments to determine continued eligibility and level of services.
Responsible for assessment and development of a health care plan that optimally supports the child/youth in their home community by performing duties such as receiving, collecting and documenting child specific information related to the child/youth’s complex medical condition, collaborating and problem-solving with families and other health care team and community professionals/agencies, assessing the urgency and appropriateness of service needs, triaging as necessary to mitigate delays. Facilitates re-direction for children/youth/families to other community resources as applicable.
Collaborates with other members of the health care team to promote and support holistic family-centered care in the child/youth’s community setting by performing activities such as reviewing patient/family history, developing individualized health care plans, and meeting with other members of the health care team to discuss and review their recommendations for the child/youth.
Coordinates teaching and support for children/youth with medical complexities and their families by identifying their needs which includes sharing of resources, referring to and liaising with other health care professionals as well as acting as a resource for other health care professionals.
Provides supportive case management to families by ensuring continued communication and partnership in the assessment, planning, implementation and evaluation of the health care plan throughout the care continuum as well as advocacy, information regarding program, team, or community health and educational resources, and referrals to appropriate community services and/or agencies
Acts as a liaison, as appropriate, between the program, the interdisciplinary team, and community health and educational services and agencies to clarify information, responsibilities and recommendations to ensure the needs of the child/youth and family are addressed.
What you bring
Qualifications
Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses & Midwives (BCCNM).
Three years recent related and progressively responsible experience in tertiary pediatric nursing or an equivalent combination of education, training and experience.
CPR Training – Basic Cardiac Life Support (BCLS) – Level I.
Valid BC Driver’s License and access to vehicle and ability to travel
Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BCCH & SHHC contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system.
Core Competencies
Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic.
Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
Knowledge of community based services for children with complex medical conditions.
Comprehensive knowledge of the British Columbia College of Nurses & Midwives (BCCNM) standards for Nursing Practice.
Comprehensive skill and expertise in tertiary pediatric services and related issues
Excellent communication skills, both oral and written.
Strong leadership and organizational skills.
Ability to relate effectively to children and their families, dealing effectively with those experiencing stress and /or in crisis.
Ability to collaborate and work effectively as a member of an interdisciplinary care team and function as a nursing resource.
Ability to identify and resolve problems using therapeutic communication strategies.
Ability to work independently to organise and prioritise multiple tasks.
Demonstrates a commitment to beginning and continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Temporary, Full-Time (until November 26, 2027) Wage: $49.20 - $63.47/hour Location: 4500 Oak Street, Vancouver BC, V6H 2N9 Hours of Work: Monday - Friday; 08:00-16:00 Requisition # 201249E
What we do
BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.
BCCH is part of the Provincial Health Services Authority (PHSA).
PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA and BCCH committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca .
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca .
The internal job posting expires on July 10, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca .
Youthdale Treatment Centres
Youthdale Treatment Centres (Youthdale) is a non-profit charitable organization located in Toronto that has been providing compassionate, professional, and collaborative care to children, youth, emerging adults, and families for over 50 years. Accredited with Exemplary Standing by Accreditation Canada, Youthdale serves approximately 3,500 clients each year through a comprehensive range of services, including crisis intervention, live-in treatment, secure treatment, day treatment, outpatient services, and community-based supports.
With a strong commitment to equity, diversity, inclusion, and belonging, Youthdale delivers trauma-informed, evidence-based, and culturally responsive care aimed at helping young people achieve resilience, stability, and hope. As an organization dedicated to advancing mental health equity, Youthdale collaborates closely with hospitals, schools, community agencies, and government partners to ensure children, youth, and their families have access to the highest quality of care.
Youthdale is seeking a Vice President, Clinical and Service Excellence (Vice President) who plays a crucial role in shaping organizational strategy, strengthening partnerships within the system, advancing innovation, and ensuring Youthdale remains responsive to emerging trends and priorities in Ontario's child and youth mental health sector. Reporting to the President and CEO and serving on the Senior Leadership Team, the Vice President provides strategic leadership for Youthdale's clinical programs, quality improvement initiatives, and service excellence framework. This role involves overseeing multidisciplinary clinical and operational teams across in-patient, live-in treatment, and community-based services, managing a broad portfolio with approximately 95 staff members.
Key Responsibilities
Corporate Responsibilities
Ensures compliance with all applicable legislation, organizational policies, and occupational health and safety requirements while demonstrating leadership aligned with Youthdale’s purpose, guiding principles, and values.
Fosters positive, collaborative relationships with staff, clients, families, community, sector and system partners, and government representatives.
Performs other related responsibilities as assigned by the President & CEO.
Strategic and Clinical Leadership
Provides executive leadership and oversight for Youthdale’s clinical programs and service delivery model, advancing high-quality, evidence-informed, trauma-informed, and client-centred services aligned with organizational priorities, legislative requirements, and quality standards.
Collaborates with the Psychiatrist-in-Chief, Senior Leadership Team, and external partners to establish strategic clinical priorities, drive innovation, continuous improvement, system transformation, and strengthen service quality, accessibility, and outcomes.
Ensures effective oversight of all clinical programs, including the Secure Treatment Program, through comprehensive knowledge of applicable legislation, the Child, Youth and Family Services Act, 2017 (CYFSA), Ministry requirements, organizational policies, and Secure Treatment protocols related to admissions, transfers, discharge, and eligibility.
Leads proactive risk management and quality assurance initiatives while fostering a culture of accountability, collaboration, learning, and excellence that supports compliance, client safety, and best practices across all clinical programs, and particularly, out-of-home care models.
Quality, Risk and Compliance
Provides executive oversight for quality improvement, clinical risk management, client safety, and organizational compliance across clinical services, ensuring adherence to applicable legislation, Ministry requirements, Accreditation Canada standards, and professional practice expectations.
Leads the implementation of quality assurance, performance measurement, and continuous improvement frameworks to support safe, high-quality care, operational effectiveness, and evidence-informed practice.
Monitors organizational performance indicators and promotes the use of data, evaluation, and evidence-informed decision-making to drive service improvement, including regular reporting to and collaboration with the Board Quality Committee.
Legal, Licensing and Regulatory Oversight
Provides executive oversight for clinical adherence to licensing, Serious Occurrence Reporting and Residential Licensing (SOR-RL), and broader regulatory compliance activities, ensuring adherence to applicable legislation including the CYFSA and Ministry standards (Children, Community and Social Services; Health).
Leads the development, continuous review, and implementation of policies, procedures, and accountability frameworks to ensure regulatory readiness, compliance, and alignment with emerging sector trends and best practices.
Provides strategic leadership on regulatory requirements, clinical and operational risk, policy interpretation, investigations, and litigation preparedness in collaboration with internal leaders and external legal counsel.
Supports proactive risk mitigation and governance practices that promote safe, ethical, and compliant clinical services.
Inter-Professional Practice and Clinical Excellence
Promotes interdisciplinary collaboration and evidence-based practice across clinical programs and services while advancing clinical excellence through standardized practices, outcome measurement, and continuous evaluation.
Supports a learning environment that fosters professional growth, mentorship, research, innovation, and continuous improvement.
Strengthens organizational capacity through staff development, succession planning, and leadership development initiatives.
Equity, Diversity, Inclusion and Belonging (EDIB)
Champions the integration of Equity, Diversity, Inclusion, and Belonging (EDIB) principles across staffing, clinical services, program development, and organizational practices to support culturally responsive, trauma-informed, and anti-oppressive care, while advancing equitable access, reducing barriers to care, and strengthening inclusive service delivery for children, youth, and families.
Provides strategic leadership and collaborates with organizational leaders to establish accountability measures, evaluate progress, and drive continuous improvement related to EDIB priorities and outcomes across the organization.
Sector and Systems Leadership
Represents Youthdale and builds/maintains strategic partnerships with government, sector partners, community agencies, academic institutions, and other external stakeholders to strengthen integrated service delivery and improve outcomes for children, youth, and families, while supporting advocacy and system-level initiatives that advance child and youth mental health services.
Prepares and presents reports, recommendations, and updates to the Board of Directors and relevant committees.
Participates in and contributes to internal and external committees, sector initiatives, and collaborative forums relevant to the portfolio.
Organizational Strategy and Operational Leadership
Contributes to the development and execution of Youthdale’s strategic and operational priorities in alignment with its mission, vision, and guiding principles, while providing executive oversight for clinical operations, quality improvement, risk management, and organizational compliance.
Ensures effective stewardship of clinical financial, human, and physical resources, including alignment with funding requirements, service targets, and organizational priorities.
Leads the development and implementation of strategies, policies, and accountability frameworks that support clinical excellence, operational effectiveness, and continuous improvement.
Supports organizational change initiatives and fosters a culture of collaboration, accountability, learning, and service excellence.
Leadership and Team Development
Collaborates with the Senior Leadership Team to support organizational alignment, strategic decision-making, and operational excellence, while fostering accountability, collaboration, professional growth, and high-performing teams through leadership and mentorship.
Supports leadership development and succession planning initiatives that strengthen organizational capacity and long-term sustainability.
Serves as a key organizational representative and spokesperson with sector partners, healthcare networks, academic institutions, government representatives, and community stakeholders, and contributes to sector advancement and system collaboration initiatives that support innovation and integrated child and youth mental health services.
Compensation: $160,000 - $180,000
Ideal Candidate Profile
The ideal candidate is a strategic and collaborative healthcare executive who combines clinical knowledge with strategic insight and operational expertise. They are dedicated to improving outcomes for children and youth and recognized as a values-driven leader capable of inspiring teams, building strong relationships, and managing complex situations with confidence and empathy. This individual possesses the credibility to engage effectively with clinicians and healthcare professionals while making significant contributions at both executive and system leadership levels.
Requirements
A master’s degree in business administration, health administration, public administration, social sciences or a related discipline is preferred; clinical credentials, including registration with a regulated health college are advantageous but not required.
A minimum of ten (10) years of progressive leadership experience, including at least five (5) years in a senior management role, ideally in a community care or healthcare setting.
Experience within child and youth mental health, community mental health, healthcare, or related human services environments.
Strong knowledge of applicable Ontario legislation, regulatory frameworks, and accreditation standards.
Demonstrated experience leading strategic initiatives, quality improvement, organizational change, and interdisciplinary teams.
Proven ability to build partnerships and influence across multiple partners and systems.
Strong leadership, communication, and relationship management skills.
Demonstrated commitment to trauma-informed, equity-informed, and culturally responsive practices and leadership.
Recognized as a values-based leader who demonstrates integrity, empathy, compassion and emotional intelligence, able to foster a collaborative, respectful, and inclusive environment.
How to Apply
If you are interested in pursuing this exciting opportunity, apply here. For more information or if you have questions, please contact Bola Moradeyo at bmoradeyo@kbrs.ca .
Diversity and Accessibility Statement
Youthdale is committed to being an organization where diversity and different perspectives are valued. It strives to be an organization that is inclusive, supportive, and reflective of the communities and organizations it serves and we encourage applications from candidates who identify as part of a traditionally marginalized community.
KBRS will provide support in its recruitment processes to applicants with disabilities, including accommodation that considers an applicant’s accessibility needs. If you require accommodation to participate as a candidate in the recruitment process, please contact accommodate@kbrs.ca or communicate your needs to our team.
Youthdale Treatment Centres (Youthdale) is a non-profit charitable organization located in Toronto that has been providing compassionate, professional, and collaborative care to children, youth, emerging adults, and families for over 50 years. Accredited with Exemplary Standing by Accreditation Canada, Youthdale serves approximately 3,500 clients each year through a comprehensive range of services, including crisis intervention, live-in treatment, secure treatment, day treatment, outpatient services, and community-based supports.
With a strong commitment to equity, diversity, inclusion, and belonging, Youthdale delivers trauma-informed, evidence-based, and culturally responsive care aimed at helping young people achieve resilience, stability, and hope. As an organization dedicated to advancing mental health equity, Youthdale collaborates closely with hospitals, schools, community agencies, and government partners to ensure children, youth, and their families have access to the highest quality of care.
Youthdale is seeking a Vice President, Clinical and Service Excellence (Vice President) who plays a crucial role in shaping organizational strategy, strengthening partnerships within the system, advancing innovation, and ensuring Youthdale remains responsive to emerging trends and priorities in Ontario's child and youth mental health sector. Reporting to the President and CEO and serving on the Senior Leadership Team, the Vice President provides strategic leadership for Youthdale's clinical programs, quality improvement initiatives, and service excellence framework. This role involves overseeing multidisciplinary clinical and operational teams across in-patient, live-in treatment, and community-based services, managing a broad portfolio with approximately 95 staff members.
Key Responsibilities
Corporate Responsibilities
Ensures compliance with all applicable legislation, organizational policies, and occupational health and safety requirements while demonstrating leadership aligned with Youthdale’s purpose, guiding principles, and values.
Fosters positive, collaborative relationships with staff, clients, families, community, sector and system partners, and government representatives.
Performs other related responsibilities as assigned by the President & CEO.
Strategic and Clinical Leadership
Provides executive leadership and oversight for Youthdale’s clinical programs and service delivery model, advancing high-quality, evidence-informed, trauma-informed, and client-centred services aligned with organizational priorities, legislative requirements, and quality standards.
Collaborates with the Psychiatrist-in-Chief, Senior Leadership Team, and external partners to establish strategic clinical priorities, drive innovation, continuous improvement, system transformation, and strengthen service quality, accessibility, and outcomes.
Ensures effective oversight of all clinical programs, including the Secure Treatment Program, through comprehensive knowledge of applicable legislation, the Child, Youth and Family Services Act, 2017 (CYFSA), Ministry requirements, organizational policies, and Secure Treatment protocols related to admissions, transfers, discharge, and eligibility.
Leads proactive risk management and quality assurance initiatives while fostering a culture of accountability, collaboration, learning, and excellence that supports compliance, client safety, and best practices across all clinical programs, and particularly, out-of-home care models.
Quality, Risk and Compliance
Provides executive oversight for quality improvement, clinical risk management, client safety, and organizational compliance across clinical services, ensuring adherence to applicable legislation, Ministry requirements, Accreditation Canada standards, and professional practice expectations.
Leads the implementation of quality assurance, performance measurement, and continuous improvement frameworks to support safe, high-quality care, operational effectiveness, and evidence-informed practice.
Monitors organizational performance indicators and promotes the use of data, evaluation, and evidence-informed decision-making to drive service improvement, including regular reporting to and collaboration with the Board Quality Committee.
Legal, Licensing and Regulatory Oversight
Provides executive oversight for clinical adherence to licensing, Serious Occurrence Reporting and Residential Licensing (SOR-RL), and broader regulatory compliance activities, ensuring adherence to applicable legislation including the CYFSA and Ministry standards (Children, Community and Social Services; Health).
Leads the development, continuous review, and implementation of policies, procedures, and accountability frameworks to ensure regulatory readiness, compliance, and alignment with emerging sector trends and best practices.
Provides strategic leadership on regulatory requirements, clinical and operational risk, policy interpretation, investigations, and litigation preparedness in collaboration with internal leaders and external legal counsel.
Supports proactive risk mitigation and governance practices that promote safe, ethical, and compliant clinical services.
Inter-Professional Practice and Clinical Excellence
Promotes interdisciplinary collaboration and evidence-based practice across clinical programs and services while advancing clinical excellence through standardized practices, outcome measurement, and continuous evaluation.
Supports a learning environment that fosters professional growth, mentorship, research, innovation, and continuous improvement.
Strengthens organizational capacity through staff development, succession planning, and leadership development initiatives.
Equity, Diversity, Inclusion and Belonging (EDIB)
Champions the integration of Equity, Diversity, Inclusion, and Belonging (EDIB) principles across staffing, clinical services, program development, and organizational practices to support culturally responsive, trauma-informed, and anti-oppressive care, while advancing equitable access, reducing barriers to care, and strengthening inclusive service delivery for children, youth, and families.
Provides strategic leadership and collaborates with organizational leaders to establish accountability measures, evaluate progress, and drive continuous improvement related to EDIB priorities and outcomes across the organization.
Sector and Systems Leadership
Represents Youthdale and builds/maintains strategic partnerships with government, sector partners, community agencies, academic institutions, and other external stakeholders to strengthen integrated service delivery and improve outcomes for children, youth, and families, while supporting advocacy and system-level initiatives that advance child and youth mental health services.
Prepares and presents reports, recommendations, and updates to the Board of Directors and relevant committees.
Participates in and contributes to internal and external committees, sector initiatives, and collaborative forums relevant to the portfolio.
Organizational Strategy and Operational Leadership
Contributes to the development and execution of Youthdale’s strategic and operational priorities in alignment with its mission, vision, and guiding principles, while providing executive oversight for clinical operations, quality improvement, risk management, and organizational compliance.
Ensures effective stewardship of clinical financial, human, and physical resources, including alignment with funding requirements, service targets, and organizational priorities.
Leads the development and implementation of strategies, policies, and accountability frameworks that support clinical excellence, operational effectiveness, and continuous improvement.
Supports organizational change initiatives and fosters a culture of collaboration, accountability, learning, and service excellence.
Leadership and Team Development
Collaborates with the Senior Leadership Team to support organizational alignment, strategic decision-making, and operational excellence, while fostering accountability, collaboration, professional growth, and high-performing teams through leadership and mentorship.
Supports leadership development and succession planning initiatives that strengthen organizational capacity and long-term sustainability.
Serves as a key organizational representative and spokesperson with sector partners, healthcare networks, academic institutions, government representatives, and community stakeholders, and contributes to sector advancement and system collaboration initiatives that support innovation and integrated child and youth mental health services.
Compensation: $160,000 - $180,000
Ideal Candidate Profile
The ideal candidate is a strategic and collaborative healthcare executive who combines clinical knowledge with strategic insight and operational expertise. They are dedicated to improving outcomes for children and youth and recognized as a values-driven leader capable of inspiring teams, building strong relationships, and managing complex situations with confidence and empathy. This individual possesses the credibility to engage effectively with clinicians and healthcare professionals while making significant contributions at both executive and system leadership levels.
Requirements
A master’s degree in business administration, health administration, public administration, social sciences or a related discipline is preferred; clinical credentials, including registration with a regulated health college are advantageous but not required.
A minimum of ten (10) years of progressive leadership experience, including at least five (5) years in a senior management role, ideally in a community care or healthcare setting.
Experience within child and youth mental health, community mental health, healthcare, or related human services environments.
Strong knowledge of applicable Ontario legislation, regulatory frameworks, and accreditation standards.
Demonstrated experience leading strategic initiatives, quality improvement, organizational change, and interdisciplinary teams.
Proven ability to build partnerships and influence across multiple partners and systems.
Strong leadership, communication, and relationship management skills.
Demonstrated commitment to trauma-informed, equity-informed, and culturally responsive practices and leadership.
Recognized as a values-based leader who demonstrates integrity, empathy, compassion and emotional intelligence, able to foster a collaborative, respectful, and inclusive environment.
How to Apply
If you are interested in pursuing this exciting opportunity, apply here. For more information or if you have questions, please contact Bola Moradeyo at bmoradeyo@kbrs.ca .
Diversity and Accessibility Statement
Youthdale is committed to being an organization where diversity and different perspectives are valued. It strives to be an organization that is inclusive, supportive, and reflective of the communities and organizations it serves and we encourage applications from candidates who identify as part of a traditionally marginalized community.
KBRS will provide support in its recruitment processes to applicants with disabilities, including accommodation that considers an applicant’s accessibility needs. If you require accommodation to participate as a candidate in the recruitment process, please contact accommodate@kbrs.ca or communicate your needs to our team.
