ONE Health Information Technology Services
About ONE HITS
ONE Health Information Technology Services (ONE HITS) is a not-for-profit shared service organization dedicated to delivering integrated, scalable IT solutions to healthcare partners across Northeastern and Northwestern Ontario. Our core services include:
Build and maintenance of the Hospital Information System (HIS) and supporting software
System infrastructure management
Level 2 helpdesk support
HIS and infrastructure upgrade services
Service level metrics and reporting
A range of optional, non-mandatory services /li>
Currently, ONE HITS supports a unified Electronic Health Information System (HIS) live in 23 hospitals across Northeastern Ontario, with 12 additional hospitals in Northwestern Ontario currently in the early stages of their transition to a shared system.
With the vison of connecting health, improving outcomes, ONE Health Information Technology Service (ONE HITS) empowers healthcare partners with integrated services that drive better outcomes, enhance collaboration and enables innovation.
Our core values, Accountable, Bold, Collaborative, Dynamic, and Resourceful, guide the way we work and lead. They shape our culture, influence our decisions, and reflect the standards we hold ourselves to every day.
ONE HITS offers a fully work from home experience, a modern corporate team dynamic, a comprehensive wage and benefits package and HOOPP Pension Plan to employees.
We are currently recruiting for a Chief Operating and Financial Officer and invite qualified leaders to consider this unique opportunity to join our executive team. A detailed job description follows.
Job Purpose
Reporting to the Chief Executive Officer, the Chief Operating and Financial Officer (COFO) provides executive oversight for member-facing operational teams including Business Systems and Operational Support, as well as ONE HITS-specific corporate service functions including Finance and Accounting, Privacy and Risk.
The COFO is responsible for ensuring operational excellence sn strong financial governance. The role oversees both operational and corporate service functions and plays a key leadership role in aligning organizational strategy, service delivery, financial sustainability, and business growth initiatives.
As a senior member of the executive leadership team, the COFO collaborates closely with internal leaders, Member hospitals, vendors, and governing bodies to support organizational effectiveness, innovation, accountability, and sustainable growth.
The role is accountable for fostering a culture of operational excellence, strategic thinking, collaboration, accountability, and exceptional member service across the organization.
Roles and Responsibilities (Subject to Change)
Executive Leadership and Organizational Strategy
Provide executive leadership across operational and corporate service functions to support the organization’s strategic direction and operational priorities.
Partner with the CEO and executive leadership team to develop and execute organizational strategies, operational plans, and corporate priorities.
Lead organizational planning activities related to operational performance, financial sustainability, service excellence, and organizational growth.
Support organizational transformation, innovation, and continuous improvement initiatives
Act as a strategic advisor to the CEO and Board of Directors on operational, financial, governance, and organizational matters.
Promote a culture of collaboration, accountability, innovation, operational excellence, and member-focused service delivery.
Operational Leadership and Member Services
Provide executive oversight and leadership for member-facing operational teams, including:
Business Systems (applications, implementations, integrations, configuration, and build services for member hospitals)
Operational Support Services (development and delivery of reliable and high-quality services to members across all facets of the ONE HITS service catalog)
Ensure operational services are delivered effectively, consistently, and in alignment with organizational commitments, service standards, and member expectations.
Oversee operational planning, resource allocation, service delivery frameworks, and performance monitoring across operational teams.
Collaborate with member hospitals and partners to support operational priorities, project delivery, service enhancements, and organizational initiatives.
Lead operational escalation management and support resolution of significant service delivery or operational issues.
Support the successful implementation and operationalization of new technologies, services, and member initiatives.
Establish operational performance indicators, dashboards, and reporting mechanisms to support accountability, transparency, and service excellence.
Drive continuous improvement initiatives focused on operational effectiveness, member satisfaction, service consistency, and organizational efficiency.
Directly supervise the Manager of Operational Support, Manager of Business Systems, Manager of Business Applications Build, at additional portfolios as assigned.
Financial Leadership and Stewardship
Provide executive leadership and oversight for all organizational financial operations and accounting functions, including:
Finance and Accounting
Budgeting and Forecasting
Financial Reporting and Analysis
Accounts Payable and Accounts Receivable
Financial Controls and Compliance
Audit Coordination
Financial Planning and Performance Management
Lead the development and coordination of annual operating and capital budgets in collaboration with organizational leaders and the CEO.
Provide strategic financial analysis, forecasting, modelling, and business insights to support organizational planning and decision-making.
Ensure the accuracy, integrity, and timeliness of financial reporting for senior leadership, the Board of Directors, Member hospitals, and external stakeholders.
Monitor financial performance, identify risks and variances, and implement mitigation and corrective strategies as required.
Ensure strong internal financial controls and compliance with applicable accounting standards, funding agreements, contractual obligations, and regulatory requirements.
Coordinate annual external audit activities and maintain effective relationships with auditors, funding partners, and governing bodies.
Support long-term financial sustainability through effective financial stewardship and strategic resource planning.
Directly supervise the ONE HITS Financial Analyst
Risk Management and Compliance
Provide executive oversight for ONE HITS enterprise risk management.
Ensure organizational compliance with applicable legislation, regulatory requirements, contractual obligations, and internal policies.
Lead enterprise risk management activities, including identification, mitigation, monitoring, and reporting of operational, financial, privacy, cybersecurity, and organizational risks.
Support the development and maintenance of organizational governance frameworks, policies, and compliance programs.
Collaborate with internal leaders and external partners to support organizational preparedness, business continuity, and incident response activities.
Provide leadership related to organizational insurance, liability management, and risk mitigation strategies.
Support Board and Committee reporting related to privacy, risk, compliance, governance, and organizational accountability matters.
Partner Relations and Member Engagement
Develop and maintain strong relationships with Member hospitals, executive leaders, vendors, partners, and external partners.
Support member engagement initiatives and ensure organizational responsiveness to member needs and operational priorities.
Represent the organization at meetings, committees, partnerships, and sector initiatives as required.
Attend and present operational, financial, risk, privacy, and organizational performance reports to the Board of Directors and Committees as requested.
Collaborate with healthcare partners to support strategic alignment, shared initiatives, and service excellence.
Education, Certifications and Licensing
Chartered Professional Accountant (CPA) designation required.
Bachelor’s degree in Accounting, Finance, Business Administration, Health Administration, or a related field required.
Master’s degree in Business Administration (MBA), Health Administration, Finance, or a related discipline is considered an asset.
Additional certifications or education in leadership, healthcare administration, operational management, privacy, risk management, or project management are considered assets.
Experience
Minimum 7 years of progressive leadership experience in finance, operations, healthcare administration, corporate services, or related executive leadership roles.
Demonstrated executive leadership experience overseeing operational services, financial functions, and organizational performance within a complex environment.
Experience leading member-facing operational teams and service delivery functions is strongly preferred.
Experience working within healthcare, digital health, health information systems, shared services, or public sector organizations is strongly preferred.
Demonstrated experience in strategic planning, business case development, operational leadership, budgeting, and financial management.
Experience leading enterprise risk management, privacy, governance, or compliance functions is considered an asset.
Experience supporting Boards of Directors and multi-stakeholder governance environments is strongly preferred.
Experience working in multi-site, multi-partner, or shared services environments is considered an asset.
Knowledge, Skills and Ability
Executive Leadership and Strategic Thinking
Demonstrated ability to provide executive leadership in complex operational and financial environments.
Strong strategic thinking, business planning, and organizational leadership capabilities.
Ability to balance operational execution with long-term organizational planning and sustainability.
Strong business development, partnership development, and organizational growth capabilities.
Ability to identify opportunities and translate strategic priorities into operationally successful initiatives.
Operational and Service Delivery Excellence
Strong understanding of operational management, service delivery models, organizational performance, and shared services environments.
Ability to oversee complex operational teams supporting member organizations and healthcare environments.
Strong analytical, decision-making, and problem-solving skills.
Ability to manage competing priorities within a dynamic and fast-paced environment.
Financial Expertise and Governance
Strong knowledge of financial management, budgeting, forecasting, accounting standards, financial controls, and organizational governance.
Ability to interpret complex financial and operational information and provide strategic recommendations.
Strong understanding of enterprise risk management, accountability frameworks, compliance, and organizational stewardship.
Knowledge of healthcare funding models, public sector reporting requirements, and shared services governance structures is considered an asset.
Communication and Relationship Management
Exceptional communication, presentation, and interpersonal skills.
Ability to communicate effectively with executive leaders, Boards, member hospitals, staff, and external partners.
Strong relationship-building, negotiation, and partner management capabilities.
Ability to present complex operational and financial information clearly to both technical and non-technical audiences.
Leadership and Organizational Culture
Strong people leadership and team development skills.
Ability to foster a culture of accountability, collaboration, innovation, and service excellence.
Demonstrated commitment to integrity, professionalism, and ethical leadership.
Ability to lead organizational change and support growth and transformation initiatives.
About ONE HITS
ONE Health Information Technology Services (ONE HITS) is a not-for-profit shared service organization dedicated to delivering integrated, scalable IT solutions to healthcare partners across Northeastern and Northwestern Ontario. Our core services include:
Build and maintenance of the Hospital Information System (HIS) and supporting software
System infrastructure management
Level 2 helpdesk support
HIS and infrastructure upgrade services
Service level metrics and reporting
A range of optional, non-mandatory services /li>
Currently, ONE HITS supports a unified Electronic Health Information System (HIS) live in 23 hospitals across Northeastern Ontario, with 12 additional hospitals in Northwestern Ontario currently in the early stages of their transition to a shared system.
With the vison of connecting health, improving outcomes, ONE Health Information Technology Service (ONE HITS) empowers healthcare partners with integrated services that drive better outcomes, enhance collaboration and enables innovation.
Our core values, Accountable, Bold, Collaborative, Dynamic, and Resourceful, guide the way we work and lead. They shape our culture, influence our decisions, and reflect the standards we hold ourselves to every day.
ONE HITS offers a fully work from home experience, a modern corporate team dynamic, a comprehensive wage and benefits package and HOOPP Pension Plan to employees.
We are currently recruiting for a Chief Operating and Financial Officer and invite qualified leaders to consider this unique opportunity to join our executive team. A detailed job description follows.
Job Purpose
Reporting to the Chief Executive Officer, the Chief Operating and Financial Officer (COFO) provides executive oversight for member-facing operational teams including Business Systems and Operational Support, as well as ONE HITS-specific corporate service functions including Finance and Accounting, Privacy and Risk.
The COFO is responsible for ensuring operational excellence sn strong financial governance. The role oversees both operational and corporate service functions and plays a key leadership role in aligning organizational strategy, service delivery, financial sustainability, and business growth initiatives.
As a senior member of the executive leadership team, the COFO collaborates closely with internal leaders, Member hospitals, vendors, and governing bodies to support organizational effectiveness, innovation, accountability, and sustainable growth.
The role is accountable for fostering a culture of operational excellence, strategic thinking, collaboration, accountability, and exceptional member service across the organization.
Roles and Responsibilities (Subject to Change)
Executive Leadership and Organizational Strategy
Provide executive leadership across operational and corporate service functions to support the organization’s strategic direction and operational priorities.
Partner with the CEO and executive leadership team to develop and execute organizational strategies, operational plans, and corporate priorities.
Lead organizational planning activities related to operational performance, financial sustainability, service excellence, and organizational growth.
Support organizational transformation, innovation, and continuous improvement initiatives
Act as a strategic advisor to the CEO and Board of Directors on operational, financial, governance, and organizational matters.
Promote a culture of collaboration, accountability, innovation, operational excellence, and member-focused service delivery.
Operational Leadership and Member Services
Provide executive oversight and leadership for member-facing operational teams, including:
Business Systems (applications, implementations, integrations, configuration, and build services for member hospitals)
Operational Support Services (development and delivery of reliable and high-quality services to members across all facets of the ONE HITS service catalog)
Ensure operational services are delivered effectively, consistently, and in alignment with organizational commitments, service standards, and member expectations.
Oversee operational planning, resource allocation, service delivery frameworks, and performance monitoring across operational teams.
Collaborate with member hospitals and partners to support operational priorities, project delivery, service enhancements, and organizational initiatives.
Lead operational escalation management and support resolution of significant service delivery or operational issues.
Support the successful implementation and operationalization of new technologies, services, and member initiatives.
Establish operational performance indicators, dashboards, and reporting mechanisms to support accountability, transparency, and service excellence.
Drive continuous improvement initiatives focused on operational effectiveness, member satisfaction, service consistency, and organizational efficiency.
Directly supervise the Manager of Operational Support, Manager of Business Systems, Manager of Business Applications Build, at additional portfolios as assigned.
Financial Leadership and Stewardship
Provide executive leadership and oversight for all organizational financial operations and accounting functions, including:
Finance and Accounting
Budgeting and Forecasting
Financial Reporting and Analysis
Accounts Payable and Accounts Receivable
Financial Controls and Compliance
Audit Coordination
Financial Planning and Performance Management
Lead the development and coordination of annual operating and capital budgets in collaboration with organizational leaders and the CEO.
Provide strategic financial analysis, forecasting, modelling, and business insights to support organizational planning and decision-making.
Ensure the accuracy, integrity, and timeliness of financial reporting for senior leadership, the Board of Directors, Member hospitals, and external stakeholders.
Monitor financial performance, identify risks and variances, and implement mitigation and corrective strategies as required.
Ensure strong internal financial controls and compliance with applicable accounting standards, funding agreements, contractual obligations, and regulatory requirements.
Coordinate annual external audit activities and maintain effective relationships with auditors, funding partners, and governing bodies.
Support long-term financial sustainability through effective financial stewardship and strategic resource planning.
Directly supervise the ONE HITS Financial Analyst
Risk Management and Compliance
Provide executive oversight for ONE HITS enterprise risk management.
Ensure organizational compliance with applicable legislation, regulatory requirements, contractual obligations, and internal policies.
Lead enterprise risk management activities, including identification, mitigation, monitoring, and reporting of operational, financial, privacy, cybersecurity, and organizational risks.
Support the development and maintenance of organizational governance frameworks, policies, and compliance programs.
Collaborate with internal leaders and external partners to support organizational preparedness, business continuity, and incident response activities.
Provide leadership related to organizational insurance, liability management, and risk mitigation strategies.
Support Board and Committee reporting related to privacy, risk, compliance, governance, and organizational accountability matters.
Partner Relations and Member Engagement
Develop and maintain strong relationships with Member hospitals, executive leaders, vendors, partners, and external partners.
Support member engagement initiatives and ensure organizational responsiveness to member needs and operational priorities.
Represent the organization at meetings, committees, partnerships, and sector initiatives as required.
Attend and present operational, financial, risk, privacy, and organizational performance reports to the Board of Directors and Committees as requested.
Collaborate with healthcare partners to support strategic alignment, shared initiatives, and service excellence.
Education, Certifications and Licensing
Chartered Professional Accountant (CPA) designation required.
Bachelor’s degree in Accounting, Finance, Business Administration, Health Administration, or a related field required.
Master’s degree in Business Administration (MBA), Health Administration, Finance, or a related discipline is considered an asset.
Additional certifications or education in leadership, healthcare administration, operational management, privacy, risk management, or project management are considered assets.
Experience
Minimum 7 years of progressive leadership experience in finance, operations, healthcare administration, corporate services, or related executive leadership roles.
Demonstrated executive leadership experience overseeing operational services, financial functions, and organizational performance within a complex environment.
Experience leading member-facing operational teams and service delivery functions is strongly preferred.
Experience working within healthcare, digital health, health information systems, shared services, or public sector organizations is strongly preferred.
Demonstrated experience in strategic planning, business case development, operational leadership, budgeting, and financial management.
Experience leading enterprise risk management, privacy, governance, or compliance functions is considered an asset.
Experience supporting Boards of Directors and multi-stakeholder governance environments is strongly preferred.
Experience working in multi-site, multi-partner, or shared services environments is considered an asset.
Knowledge, Skills and Ability
Executive Leadership and Strategic Thinking
Demonstrated ability to provide executive leadership in complex operational and financial environments.
Strong strategic thinking, business planning, and organizational leadership capabilities.
Ability to balance operational execution with long-term organizational planning and sustainability.
Strong business development, partnership development, and organizational growth capabilities.
Ability to identify opportunities and translate strategic priorities into operationally successful initiatives.
Operational and Service Delivery Excellence
Strong understanding of operational management, service delivery models, organizational performance, and shared services environments.
Ability to oversee complex operational teams supporting member organizations and healthcare environments.
Strong analytical, decision-making, and problem-solving skills.
Ability to manage competing priorities within a dynamic and fast-paced environment.
Financial Expertise and Governance
Strong knowledge of financial management, budgeting, forecasting, accounting standards, financial controls, and organizational governance.
Ability to interpret complex financial and operational information and provide strategic recommendations.
Strong understanding of enterprise risk management, accountability frameworks, compliance, and organizational stewardship.
Knowledge of healthcare funding models, public sector reporting requirements, and shared services governance structures is considered an asset.
Communication and Relationship Management
Exceptional communication, presentation, and interpersonal skills.
Ability to communicate effectively with executive leaders, Boards, member hospitals, staff, and external partners.
Strong relationship-building, negotiation, and partner management capabilities.
Ability to present complex operational and financial information clearly to both technical and non-technical audiences.
Leadership and Organizational Culture
Strong people leadership and team development skills.
Ability to foster a culture of accountability, collaboration, innovation, and service excellence.
Demonstrated commitment to integrity, professionalism, and ethical leadership.
Ability to lead organizational change and support growth and transformation initiatives.
Promeus
Vice President, Quality, Risk, Patient Experience, Professional Practice & Chief Nursing Executive (VP and CNE)
William Osler Health System (Osler) is one of Ontario’s largest and most dynamic community academic health systems, serving 1.3 million residents across one of the fastest-growing and most diverse regions in the province. Osler is comprised of three hospital sites: Brampton Civic Hospital, Etobicoke General Hospital, and the Peel Memorial Centre for Integrated Health and Wellness, as well as a Reactivation Care Unit and a Withdrawal Management Centre. With an annual budget of $950 million and more than 15,000 team members and physicians, Osler delivers high-quality, patient- centred care through skilled, professional, multidisciplinary teams and is the primary clinical partner for Toronto Metropolitan University's School of Medicine. Osler is accredited with Exemplary Standing by Accreditation Canada and recognized nationally for excellence in patient safety, including the CCHL Excellence in Patient Safety Award. Osler has also been named one of the Greater Toronto's Top Employers.
The Position
This is a defining executive leadership opportunity within one of Ontario's largest and most dynamic community academic health systems. At a time of significant organizational growth, continued academic growth, and ongoing digital transformation, the VP and CNE will play a central role in shaping the future of clinical excellence, patient-centred care, and organizational performance across Osler.
As a key member of the Executive Team and Clinical Operations Leadership, the VP and CNE provides enterprise-wide leadership for quality and patient safety, professional practice, patient experience and health justice, enterprise risk management, ethics and spiritual care, emergency preparedness, and business continuity. Building upon a strong and highly respected foundation, the VP and CNE will advance strategic priorities related to quality and patient safety, professional practice excellence, workforce development, academic practice partnerships, digital innovation, and equitable, person-centred care. The successful candidate will serve as a trusted advisor to executive leadership and the Board while fostering a culture grounded in collaboration, accountability, continuous learning, and improvement.
Key leadership priorities for the new VP and CNE will be to:
Advance quality, patient safety, and clinical excellence within a Just Culture.
Lead and support effective governance in practice, quality and risk
Continue to strengthen professional practice, nursing leadership, and workforce development.
Enhance patient experience, health justice, and person-centred care.
Further Osler's academic mandate through practice partnerships, education, and interprofessional learning.
Lead clinical transformation through digital innovation and evidence-informed practice.
Continue to advance organizational resilience through strong risk management, emergency preparedness, and business continuity.
Contribute to organizational strategy, growth, and transformation as a member of the Executive Team.
Experience
The ideal candidate is a highly respected healthcare executive with progressive senior leadership experience in a complex hospital, integrated health system, or similarly sophisticated environment. They bring demonstrated success advancing quality, patient safety, professional practice, patient experience, and organizational transformation, coupled with a strong understanding of clinical governance, academic practice, and health system partnerships. Recognized for their strategic leadership, hospital operational acumen, and ability to build trusted relationships, they work effectively with Boards, physicians, clinicians, academic partners, government, and health system stakeholders to advance organizational priorities. The successful candidate is a collaborative and emotionally intelligent leader who excels in navigating complexity, fostering alignment, and driving continuous improvement in support of exceptional patient care and organizational performance.To confidentially explore this opportunity, please email your resume or query to Judy Mandelman or Heather Spiegel at resumes@promeus.ca .
William Osler Health System and Promeus Inc. are committed to building an intentionally inclusive environment that engages, supports, and empowers employment equity and diversity in the workplace and communities served. We welcome applications from women, racially visible individuals, people with disabilities, Indigenous peoples, and 2SLGBTQI+ persons.
Vice President, Quality, Risk, Patient Experience, Professional Practice & Chief Nursing Executive (VP and CNE)
William Osler Health System (Osler) is one of Ontario’s largest and most dynamic community academic health systems, serving 1.3 million residents across one of the fastest-growing and most diverse regions in the province. Osler is comprised of three hospital sites: Brampton Civic Hospital, Etobicoke General Hospital, and the Peel Memorial Centre for Integrated Health and Wellness, as well as a Reactivation Care Unit and a Withdrawal Management Centre. With an annual budget of $950 million and more than 15,000 team members and physicians, Osler delivers high-quality, patient- centred care through skilled, professional, multidisciplinary teams and is the primary clinical partner for Toronto Metropolitan University's School of Medicine. Osler is accredited with Exemplary Standing by Accreditation Canada and recognized nationally for excellence in patient safety, including the CCHL Excellence in Patient Safety Award. Osler has also been named one of the Greater Toronto's Top Employers.
The Position
This is a defining executive leadership opportunity within one of Ontario's largest and most dynamic community academic health systems. At a time of significant organizational growth, continued academic growth, and ongoing digital transformation, the VP and CNE will play a central role in shaping the future of clinical excellence, patient-centred care, and organizational performance across Osler.
As a key member of the Executive Team and Clinical Operations Leadership, the VP and CNE provides enterprise-wide leadership for quality and patient safety, professional practice, patient experience and health justice, enterprise risk management, ethics and spiritual care, emergency preparedness, and business continuity. Building upon a strong and highly respected foundation, the VP and CNE will advance strategic priorities related to quality and patient safety, professional practice excellence, workforce development, academic practice partnerships, digital innovation, and equitable, person-centred care. The successful candidate will serve as a trusted advisor to executive leadership and the Board while fostering a culture grounded in collaboration, accountability, continuous learning, and improvement.
Key leadership priorities for the new VP and CNE will be to:
Advance quality, patient safety, and clinical excellence within a Just Culture.
Lead and support effective governance in practice, quality and risk
Continue to strengthen professional practice, nursing leadership, and workforce development.
Enhance patient experience, health justice, and person-centred care.
Further Osler's academic mandate through practice partnerships, education, and interprofessional learning.
Lead clinical transformation through digital innovation and evidence-informed practice.
Continue to advance organizational resilience through strong risk management, emergency preparedness, and business continuity.
Contribute to organizational strategy, growth, and transformation as a member of the Executive Team.
Experience
The ideal candidate is a highly respected healthcare executive with progressive senior leadership experience in a complex hospital, integrated health system, or similarly sophisticated environment. They bring demonstrated success advancing quality, patient safety, professional practice, patient experience, and organizational transformation, coupled with a strong understanding of clinical governance, academic practice, and health system partnerships. Recognized for their strategic leadership, hospital operational acumen, and ability to build trusted relationships, they work effectively with Boards, physicians, clinicians, academic partners, government, and health system stakeholders to advance organizational priorities. The successful candidate is a collaborative and emotionally intelligent leader who excels in navigating complexity, fostering alignment, and driving continuous improvement in support of exceptional patient care and organizational performance.To confidentially explore this opportunity, please email your resume or query to Judy Mandelman or Heather Spiegel at resumes@promeus.ca .
William Osler Health System and Promeus Inc. are committed to building an intentionally inclusive environment that engages, supports, and empowers employment equity and diversity in the workplace and communities served. We welcome applications from women, racially visible individuals, people with disabilities, Indigenous peoples, and 2SLGBTQI+ persons.
Youthdale Treatment Centres
Youthdale Treatment Centres (Youthdale) is a non-profit charitable organization located in Toronto that has been providing compassionate, professional, and collaborative care to children, youth, emerging adults, and families for over 50 years. Accredited with Exemplary Standing by Accreditation Canada, Youthdale serves approximately 3,500 clients each year through a comprehensive range of services, including crisis intervention, live-in treatment, secure treatment, day treatment, outpatient services, and community-based supports.
With a strong commitment to equity, diversity, inclusion, and belonging, Youthdale delivers trauma-informed, evidence-based, and culturally responsive care aimed at helping young people achieve resilience, stability, and hope. As an organization dedicated to advancing mental health equity, Youthdale collaborates closely with hospitals, schools, community agencies, and government partners to ensure children, youth, and their families have access to the highest quality of care.
Youthdale is seeking a Vice President, Clinical and Service Excellence (Vice President) who plays a crucial role in shaping organizational strategy, strengthening partnerships within the system, advancing innovation, and ensuring Youthdale remains responsive to emerging trends and priorities in Ontario's child and youth mental health sector. Reporting to the President and CEO and serving on the Senior Leadership Team, the Vice President provides strategic leadership for Youthdale's clinical programs, quality improvement initiatives, and service excellence framework. This role involves overseeing multidisciplinary clinical and operational teams across in-patient, live-in treatment, and community-based services, managing a broad portfolio with approximately 95 staff members.
Key Responsibilities
Corporate Responsibilities
Ensures compliance with all applicable legislation, organizational policies, and occupational health and safety requirements while demonstrating leadership aligned with Youthdale’s purpose, guiding principles, and values.
Fosters positive, collaborative relationships with staff, clients, families, community, sector and system partners, and government representatives.
Performs other related responsibilities as assigned by the President & CEO.
Strategic and Clinical Leadership
Provides executive leadership and oversight for Youthdale’s clinical programs and service delivery model, advancing high-quality, evidence-informed, trauma-informed, and client-centred services aligned with organizational priorities, legislative requirements, and quality standards.
Collaborates with the Psychiatrist-in-Chief, Senior Leadership Team, and external partners to establish strategic clinical priorities, drive innovation, continuous improvement, system transformation, and strengthen service quality, accessibility, and outcomes.
Ensures effective oversight of all clinical programs, including the Secure Treatment Program, through comprehensive knowledge of applicable legislation, the Child, Youth and Family Services Act, 2017 (CYFSA), Ministry requirements, organizational policies, and Secure Treatment protocols related to admissions, transfers, discharge, and eligibility.
Leads proactive risk management and quality assurance initiatives while fostering a culture of accountability, collaboration, learning, and excellence that supports compliance, client safety, and best practices across all clinical programs, and particularly, out-of-home care models.
Quality, Risk and Compliance
Provides executive oversight for quality improvement, clinical risk management, client safety, and organizational compliance across clinical services, ensuring adherence to applicable legislation, Ministry requirements, Accreditation Canada standards, and professional practice expectations.
Leads the implementation of quality assurance, performance measurement, and continuous improvement frameworks to support safe, high-quality care, operational effectiveness, and evidence-informed practice.
Monitors organizational performance indicators and promotes the use of data, evaluation, and evidence-informed decision-making to drive service improvement, including regular reporting to and collaboration with the Board Quality Committee.
Legal, Licensing and Regulatory Oversight
Provides executive oversight for clinical adherence to licensing, Serious Occurrence Reporting and Residential Licensing (SOR-RL), and broader regulatory compliance activities, ensuring adherence to applicable legislation including the CYFSA and Ministry standards (Children, Community and Social Services; Health).
Leads the development, continuous review, and implementation of policies, procedures, and accountability frameworks to ensure regulatory readiness, compliance, and alignment with emerging sector trends and best practices.
Provides strategic leadership on regulatory requirements, clinical and operational risk, policy interpretation, investigations, and litigation preparedness in collaboration with internal leaders and external legal counsel.
Supports proactive risk mitigation and governance practices that promote safe, ethical, and compliant clinical services.
Inter-Professional Practice and Clinical Excellence
Promotes interdisciplinary collaboration and evidence-based practice across clinical programs and services while advancing clinical excellence through standardized practices, outcome measurement, and continuous evaluation.
Supports a learning environment that fosters professional growth, mentorship, research, innovation, and continuous improvement.
Strengthens organizational capacity through staff development, succession planning, and leadership development initiatives.
Equity, Diversity, Inclusion and Belonging (EDIB)
Champions the integration of Equity, Diversity, Inclusion, and Belonging (EDIB) principles across staffing, clinical services, program development, and organizational practices to support culturally responsive, trauma-informed, and anti-oppressive care, while advancing equitable access, reducing barriers to care, and strengthening inclusive service delivery for children, youth, and families.
Provides strategic leadership and collaborates with organizational leaders to establish accountability measures, evaluate progress, and drive continuous improvement related to EDIB priorities and outcomes across the organization.
Sector and Systems Leadership
Represents Youthdale and builds/maintains strategic partnerships with government, sector partners, community agencies, academic institutions, and other external stakeholders to strengthen integrated service delivery and improve outcomes for children, youth, and families, while supporting advocacy and system-level initiatives that advance child and youth mental health services.
Prepares and presents reports, recommendations, and updates to the Board of Directors and relevant committees.
Participates in and contributes to internal and external committees, sector initiatives, and collaborative forums relevant to the portfolio.
Organizational Strategy and Operational Leadership
Contributes to the development and execution of Youthdale’s strategic and operational priorities in alignment with its mission, vision, and guiding principles, while providing executive oversight for clinical operations, quality improvement, risk management, and organizational compliance.
Ensures effective stewardship of clinical financial, human, and physical resources, including alignment with funding requirements, service targets, and organizational priorities.
Leads the development and implementation of strategies, policies, and accountability frameworks that support clinical excellence, operational effectiveness, and continuous improvement.
Supports organizational change initiatives and fosters a culture of collaboration, accountability, learning, and service excellence.
Leadership and Team Development
Collaborates with the Senior Leadership Team to support organizational alignment, strategic decision-making, and operational excellence, while fostering accountability, collaboration, professional growth, and high-performing teams through leadership and mentorship.
Supports leadership development and succession planning initiatives that strengthen organizational capacity and long-term sustainability.
Serves as a key organizational representative and spokesperson with sector partners, healthcare networks, academic institutions, government representatives, and community stakeholders, and contributes to sector advancement and system collaboration initiatives that support innovation and integrated child and youth mental health services.
Compensation: $160,000 - $180,000
Ideal Candidate Profile
The ideal candidate is a strategic and collaborative healthcare executive who combines clinical knowledge with strategic insight and operational expertise. They are dedicated to improving outcomes for children and youth and recognized as a values-driven leader capable of inspiring teams, building strong relationships, and managing complex situations with confidence and empathy. This individual possesses the credibility to engage effectively with clinicians and healthcare professionals while making significant contributions at both executive and system leadership levels.
Requirements
A master’s degree in business administration, health administration, public administration, social sciences or a related discipline is preferred; clinical credentials, including registration with a regulated health college are advantageous but not required.
A minimum of ten (10) years of progressive leadership experience, including at least five (5) years in a senior management role, ideally in a community care or healthcare setting.
Experience within child and youth mental health, community mental health, healthcare, or related human services environments.
Strong knowledge of applicable Ontario legislation, regulatory frameworks, and accreditation standards.
Demonstrated experience leading strategic initiatives, quality improvement, organizational change, and interdisciplinary teams.
Proven ability to build partnerships and influence across multiple partners and systems.
Strong leadership, communication, and relationship management skills.
Demonstrated commitment to trauma-informed, equity-informed, and culturally responsive practices and leadership.
Recognized as a values-based leader who demonstrates integrity, empathy, compassion and emotional intelligence, able to foster a collaborative, respectful, and inclusive environment.
How to Apply
If you are interested in pursuing this exciting opportunity, apply here. For more information or if you have questions, please contact Bola Moradeyo at bmoradeyo@kbrs.ca .
Diversity and Accessibility Statement
Youthdale is committed to being an organization where diversity and different perspectives are valued. It strives to be an organization that is inclusive, supportive, and reflective of the communities and organizations it serves and we encourage applications from candidates who identify as part of a traditionally marginalized community.
KBRS will provide support in its recruitment processes to applicants with disabilities, including accommodation that considers an applicant’s accessibility needs. If you require accommodation to participate as a candidate in the recruitment process, please contact accommodate@kbrs.ca or communicate your needs to our team.
Youthdale Treatment Centres (Youthdale) is a non-profit charitable organization located in Toronto that has been providing compassionate, professional, and collaborative care to children, youth, emerging adults, and families for over 50 years. Accredited with Exemplary Standing by Accreditation Canada, Youthdale serves approximately 3,500 clients each year through a comprehensive range of services, including crisis intervention, live-in treatment, secure treatment, day treatment, outpatient services, and community-based supports.
With a strong commitment to equity, diversity, inclusion, and belonging, Youthdale delivers trauma-informed, evidence-based, and culturally responsive care aimed at helping young people achieve resilience, stability, and hope. As an organization dedicated to advancing mental health equity, Youthdale collaborates closely with hospitals, schools, community agencies, and government partners to ensure children, youth, and their families have access to the highest quality of care.
Youthdale is seeking a Vice President, Clinical and Service Excellence (Vice President) who plays a crucial role in shaping organizational strategy, strengthening partnerships within the system, advancing innovation, and ensuring Youthdale remains responsive to emerging trends and priorities in Ontario's child and youth mental health sector. Reporting to the President and CEO and serving on the Senior Leadership Team, the Vice President provides strategic leadership for Youthdale's clinical programs, quality improvement initiatives, and service excellence framework. This role involves overseeing multidisciplinary clinical and operational teams across in-patient, live-in treatment, and community-based services, managing a broad portfolio with approximately 95 staff members.
Key Responsibilities
Corporate Responsibilities
Ensures compliance with all applicable legislation, organizational policies, and occupational health and safety requirements while demonstrating leadership aligned with Youthdale’s purpose, guiding principles, and values.
Fosters positive, collaborative relationships with staff, clients, families, community, sector and system partners, and government representatives.
Performs other related responsibilities as assigned by the President & CEO.
Strategic and Clinical Leadership
Provides executive leadership and oversight for Youthdale’s clinical programs and service delivery model, advancing high-quality, evidence-informed, trauma-informed, and client-centred services aligned with organizational priorities, legislative requirements, and quality standards.
Collaborates with the Psychiatrist-in-Chief, Senior Leadership Team, and external partners to establish strategic clinical priorities, drive innovation, continuous improvement, system transformation, and strengthen service quality, accessibility, and outcomes.
Ensures effective oversight of all clinical programs, including the Secure Treatment Program, through comprehensive knowledge of applicable legislation, the Child, Youth and Family Services Act, 2017 (CYFSA), Ministry requirements, organizational policies, and Secure Treatment protocols related to admissions, transfers, discharge, and eligibility.
Leads proactive risk management and quality assurance initiatives while fostering a culture of accountability, collaboration, learning, and excellence that supports compliance, client safety, and best practices across all clinical programs, and particularly, out-of-home care models.
Quality, Risk and Compliance
Provides executive oversight for quality improvement, clinical risk management, client safety, and organizational compliance across clinical services, ensuring adherence to applicable legislation, Ministry requirements, Accreditation Canada standards, and professional practice expectations.
Leads the implementation of quality assurance, performance measurement, and continuous improvement frameworks to support safe, high-quality care, operational effectiveness, and evidence-informed practice.
Monitors organizational performance indicators and promotes the use of data, evaluation, and evidence-informed decision-making to drive service improvement, including regular reporting to and collaboration with the Board Quality Committee.
Legal, Licensing and Regulatory Oversight
Provides executive oversight for clinical adherence to licensing, Serious Occurrence Reporting and Residential Licensing (SOR-RL), and broader regulatory compliance activities, ensuring adherence to applicable legislation including the CYFSA and Ministry standards (Children, Community and Social Services; Health).
Leads the development, continuous review, and implementation of policies, procedures, and accountability frameworks to ensure regulatory readiness, compliance, and alignment with emerging sector trends and best practices.
Provides strategic leadership on regulatory requirements, clinical and operational risk, policy interpretation, investigations, and litigation preparedness in collaboration with internal leaders and external legal counsel.
Supports proactive risk mitigation and governance practices that promote safe, ethical, and compliant clinical services.
Inter-Professional Practice and Clinical Excellence
Promotes interdisciplinary collaboration and evidence-based practice across clinical programs and services while advancing clinical excellence through standardized practices, outcome measurement, and continuous evaluation.
Supports a learning environment that fosters professional growth, mentorship, research, innovation, and continuous improvement.
Strengthens organizational capacity through staff development, succession planning, and leadership development initiatives.
Equity, Diversity, Inclusion and Belonging (EDIB)
Champions the integration of Equity, Diversity, Inclusion, and Belonging (EDIB) principles across staffing, clinical services, program development, and organizational practices to support culturally responsive, trauma-informed, and anti-oppressive care, while advancing equitable access, reducing barriers to care, and strengthening inclusive service delivery for children, youth, and families.
Provides strategic leadership and collaborates with organizational leaders to establish accountability measures, evaluate progress, and drive continuous improvement related to EDIB priorities and outcomes across the organization.
Sector and Systems Leadership
Represents Youthdale and builds/maintains strategic partnerships with government, sector partners, community agencies, academic institutions, and other external stakeholders to strengthen integrated service delivery and improve outcomes for children, youth, and families, while supporting advocacy and system-level initiatives that advance child and youth mental health services.
Prepares and presents reports, recommendations, and updates to the Board of Directors and relevant committees.
Participates in and contributes to internal and external committees, sector initiatives, and collaborative forums relevant to the portfolio.
Organizational Strategy and Operational Leadership
Contributes to the development and execution of Youthdale’s strategic and operational priorities in alignment with its mission, vision, and guiding principles, while providing executive oversight for clinical operations, quality improvement, risk management, and organizational compliance.
Ensures effective stewardship of clinical financial, human, and physical resources, including alignment with funding requirements, service targets, and organizational priorities.
Leads the development and implementation of strategies, policies, and accountability frameworks that support clinical excellence, operational effectiveness, and continuous improvement.
Supports organizational change initiatives and fosters a culture of collaboration, accountability, learning, and service excellence.
Leadership and Team Development
Collaborates with the Senior Leadership Team to support organizational alignment, strategic decision-making, and operational excellence, while fostering accountability, collaboration, professional growth, and high-performing teams through leadership and mentorship.
Supports leadership development and succession planning initiatives that strengthen organizational capacity and long-term sustainability.
Serves as a key organizational representative and spokesperson with sector partners, healthcare networks, academic institutions, government representatives, and community stakeholders, and contributes to sector advancement and system collaboration initiatives that support innovation and integrated child and youth mental health services.
Compensation: $160,000 - $180,000
Ideal Candidate Profile
The ideal candidate is a strategic and collaborative healthcare executive who combines clinical knowledge with strategic insight and operational expertise. They are dedicated to improving outcomes for children and youth and recognized as a values-driven leader capable of inspiring teams, building strong relationships, and managing complex situations with confidence and empathy. This individual possesses the credibility to engage effectively with clinicians and healthcare professionals while making significant contributions at both executive and system leadership levels.
Requirements
A master’s degree in business administration, health administration, public administration, social sciences or a related discipline is preferred; clinical credentials, including registration with a regulated health college are advantageous but not required.
A minimum of ten (10) years of progressive leadership experience, including at least five (5) years in a senior management role, ideally in a community care or healthcare setting.
Experience within child and youth mental health, community mental health, healthcare, or related human services environments.
Strong knowledge of applicable Ontario legislation, regulatory frameworks, and accreditation standards.
Demonstrated experience leading strategic initiatives, quality improvement, organizational change, and interdisciplinary teams.
Proven ability to build partnerships and influence across multiple partners and systems.
Strong leadership, communication, and relationship management skills.
Demonstrated commitment to trauma-informed, equity-informed, and culturally responsive practices and leadership.
Recognized as a values-based leader who demonstrates integrity, empathy, compassion and emotional intelligence, able to foster a collaborative, respectful, and inclusive environment.
How to Apply
If you are interested in pursuing this exciting opportunity, apply here. For more information or if you have questions, please contact Bola Moradeyo at bmoradeyo@kbrs.ca .
Diversity and Accessibility Statement
Youthdale is committed to being an organization where diversity and different perspectives are valued. It strives to be an organization that is inclusive, supportive, and reflective of the communities and organizations it serves and we encourage applications from candidates who identify as part of a traditionally marginalized community.
KBRS will provide support in its recruitment processes to applicants with disabilities, including accommodation that considers an applicant’s accessibility needs. If you require accommodation to participate as a candidate in the recruitment process, please contact accommodate@kbrs.ca or communicate your needs to our team.
