ONE Health Information Technology Services
About ONE HITS
ONE Health Information Technology Services (ONE HITS) is a not-for-profit shared service organization dedicated to delivering integrated, scalable IT solutions to healthcare partners across Northeastern and Northwestern Ontario. Our core services include:
Build and maintenance of the Hospital Information System (HIS) and supporting software
System infrastructure management
Level 2 helpdesk support
HIS and infrastructure upgrade services
Service level metrics and reporting
A range of optional, non-mandatory services /li>
Currently, ONE HITS supports a unified Electronic Health Information System (HIS) live in 23 hospitals across Northeastern Ontario, with 12 additional hospitals in Northwestern Ontario currently in the early stages of their transition to a shared system.
With the vison of connecting health, improving outcomes, ONE Health Information Technology Service (ONE HITS) empowers healthcare partners with integrated services that drive better outcomes, enhance collaboration and enables innovation.
Our core values, Accountable, Bold, Collaborative, Dynamic, and Resourceful, guide the way we work and lead. They shape our culture, influence our decisions, and reflect the standards we hold ourselves to every day.
ONE HITS offers a fully work from home experience, a modern corporate team dynamic, a comprehensive wage and benefits package and HOOPP Pension Plan to employees.
We are currently recruiting for a Chief Operating and Financial Officer and invite qualified leaders to consider this unique opportunity to join our executive team. A detailed job description follows.
Job Purpose
Reporting to the Chief Executive Officer, the Chief Operating and Financial Officer (COFO) provides executive oversight for member-facing operational teams including Business Systems and Operational Support, as well as ONE HITS-specific corporate service functions including Finance and Accounting, Privacy and Risk.
The COFO is responsible for ensuring operational excellence sn strong financial governance. The role oversees both operational and corporate service functions and plays a key leadership role in aligning organizational strategy, service delivery, financial sustainability, and business growth initiatives.
As a senior member of the executive leadership team, the COFO collaborates closely with internal leaders, Member hospitals, vendors, and governing bodies to support organizational effectiveness, innovation, accountability, and sustainable growth.
The role is accountable for fostering a culture of operational excellence, strategic thinking, collaboration, accountability, and exceptional member service across the organization.
Roles and Responsibilities (Subject to Change)
Executive Leadership and Organizational Strategy
Provide executive leadership across operational and corporate service functions to support the organization’s strategic direction and operational priorities.
Partner with the CEO and executive leadership team to develop and execute organizational strategies, operational plans, and corporate priorities.
Lead organizational planning activities related to operational performance, financial sustainability, service excellence, and organizational growth.
Support organizational transformation, innovation, and continuous improvement initiatives
Act as a strategic advisor to the CEO and Board of Directors on operational, financial, governance, and organizational matters.
Promote a culture of collaboration, accountability, innovation, operational excellence, and member-focused service delivery.
Operational Leadership and Member Services
Provide executive oversight and leadership for member-facing operational teams, including:
Business Systems (applications, implementations, integrations, configuration, and build services for member hospitals)
Operational Support Services (development and delivery of reliable and high-quality services to members across all facets of the ONE HITS service catalog)
Ensure operational services are delivered effectively, consistently, and in alignment with organizational commitments, service standards, and member expectations.
Oversee operational planning, resource allocation, service delivery frameworks, and performance monitoring across operational teams.
Collaborate with member hospitals and partners to support operational priorities, project delivery, service enhancements, and organizational initiatives.
Lead operational escalation management and support resolution of significant service delivery or operational issues.
Support the successful implementation and operationalization of new technologies, services, and member initiatives.
Establish operational performance indicators, dashboards, and reporting mechanisms to support accountability, transparency, and service excellence.
Drive continuous improvement initiatives focused on operational effectiveness, member satisfaction, service consistency, and organizational efficiency.
Directly supervise the Manager of Operational Support, Manager of Business Systems, Manager of Business Applications Build, at additional portfolios as assigned.
Financial Leadership and Stewardship
Provide executive leadership and oversight for all organizational financial operations and accounting functions, including:
Finance and Accounting
Budgeting and Forecasting
Financial Reporting and Analysis
Accounts Payable and Accounts Receivable
Financial Controls and Compliance
Audit Coordination
Financial Planning and Performance Management
Lead the development and coordination of annual operating and capital budgets in collaboration with organizational leaders and the CEO.
Provide strategic financial analysis, forecasting, modelling, and business insights to support organizational planning and decision-making.
Ensure the accuracy, integrity, and timeliness of financial reporting for senior leadership, the Board of Directors, Member hospitals, and external stakeholders.
Monitor financial performance, identify risks and variances, and implement mitigation and corrective strategies as required.
Ensure strong internal financial controls and compliance with applicable accounting standards, funding agreements, contractual obligations, and regulatory requirements.
Coordinate annual external audit activities and maintain effective relationships with auditors, funding partners, and governing bodies.
Support long-term financial sustainability through effective financial stewardship and strategic resource planning.
Directly supervise the ONE HITS Financial Analyst
Risk Management and Compliance
Provide executive oversight for ONE HITS enterprise risk management.
Ensure organizational compliance with applicable legislation, regulatory requirements, contractual obligations, and internal policies.
Lead enterprise risk management activities, including identification, mitigation, monitoring, and reporting of operational, financial, privacy, cybersecurity, and organizational risks.
Support the development and maintenance of organizational governance frameworks, policies, and compliance programs.
Collaborate with internal leaders and external partners to support organizational preparedness, business continuity, and incident response activities.
Provide leadership related to organizational insurance, liability management, and risk mitigation strategies.
Support Board and Committee reporting related to privacy, risk, compliance, governance, and organizational accountability matters.
Partner Relations and Member Engagement
Develop and maintain strong relationships with Member hospitals, executive leaders, vendors, partners, and external partners.
Support member engagement initiatives and ensure organizational responsiveness to member needs and operational priorities.
Represent the organization at meetings, committees, partnerships, and sector initiatives as required.
Attend and present operational, financial, risk, privacy, and organizational performance reports to the Board of Directors and Committees as requested.
Collaborate with healthcare partners to support strategic alignment, shared initiatives, and service excellence.
Education, Certifications and Licensing
Chartered Professional Accountant (CPA) designation required.
Bachelor’s degree in Accounting, Finance, Business Administration, Health Administration, or a related field required.
Master’s degree in Business Administration (MBA), Health Administration, Finance, or a related discipline is considered an asset.
Additional certifications or education in leadership, healthcare administration, operational management, privacy, risk management, or project management are considered assets.
Experience
Minimum 7 years of progressive leadership experience in finance, operations, healthcare administration, corporate services, or related executive leadership roles.
Demonstrated executive leadership experience overseeing operational services, financial functions, and organizational performance within a complex environment.
Experience leading member-facing operational teams and service delivery functions is strongly preferred.
Experience working within healthcare, digital health, health information systems, shared services, or public sector organizations is strongly preferred.
Demonstrated experience in strategic planning, business case development, operational leadership, budgeting, and financial management.
Experience leading enterprise risk management, privacy, governance, or compliance functions is considered an asset.
Experience supporting Boards of Directors and multi-stakeholder governance environments is strongly preferred.
Experience working in multi-site, multi-partner, or shared services environments is considered an asset.
Knowledge, Skills and Ability
Executive Leadership and Strategic Thinking
Demonstrated ability to provide executive leadership in complex operational and financial environments.
Strong strategic thinking, business planning, and organizational leadership capabilities.
Ability to balance operational execution with long-term organizational planning and sustainability.
Strong business development, partnership development, and organizational growth capabilities.
Ability to identify opportunities and translate strategic priorities into operationally successful initiatives.
Operational and Service Delivery Excellence
Strong understanding of operational management, service delivery models, organizational performance, and shared services environments.
Ability to oversee complex operational teams supporting member organizations and healthcare environments.
Strong analytical, decision-making, and problem-solving skills.
Ability to manage competing priorities within a dynamic and fast-paced environment.
Financial Expertise and Governance
Strong knowledge of financial management, budgeting, forecasting, accounting standards, financial controls, and organizational governance.
Ability to interpret complex financial and operational information and provide strategic recommendations.
Strong understanding of enterprise risk management, accountability frameworks, compliance, and organizational stewardship.
Knowledge of healthcare funding models, public sector reporting requirements, and shared services governance structures is considered an asset.
Communication and Relationship Management
Exceptional communication, presentation, and interpersonal skills.
Ability to communicate effectively with executive leaders, Boards, member hospitals, staff, and external partners.
Strong relationship-building, negotiation, and partner management capabilities.
Ability to present complex operational and financial information clearly to both technical and non-technical audiences.
Leadership and Organizational Culture
Strong people leadership and team development skills.
Ability to foster a culture of accountability, collaboration, innovation, and service excellence.
Demonstrated commitment to integrity, professionalism, and ethical leadership.
Ability to lead organizational change and support growth and transformation initiatives.
About ONE HITS
ONE Health Information Technology Services (ONE HITS) is a not-for-profit shared service organization dedicated to delivering integrated, scalable IT solutions to healthcare partners across Northeastern and Northwestern Ontario. Our core services include:
Build and maintenance of the Hospital Information System (HIS) and supporting software
System infrastructure management
Level 2 helpdesk support
HIS and infrastructure upgrade services
Service level metrics and reporting
A range of optional, non-mandatory services /li>
Currently, ONE HITS supports a unified Electronic Health Information System (HIS) live in 23 hospitals across Northeastern Ontario, with 12 additional hospitals in Northwestern Ontario currently in the early stages of their transition to a shared system.
With the vison of connecting health, improving outcomes, ONE Health Information Technology Service (ONE HITS) empowers healthcare partners with integrated services that drive better outcomes, enhance collaboration and enables innovation.
Our core values, Accountable, Bold, Collaborative, Dynamic, and Resourceful, guide the way we work and lead. They shape our culture, influence our decisions, and reflect the standards we hold ourselves to every day.
ONE HITS offers a fully work from home experience, a modern corporate team dynamic, a comprehensive wage and benefits package and HOOPP Pension Plan to employees.
We are currently recruiting for a Chief Operating and Financial Officer and invite qualified leaders to consider this unique opportunity to join our executive team. A detailed job description follows.
Job Purpose
Reporting to the Chief Executive Officer, the Chief Operating and Financial Officer (COFO) provides executive oversight for member-facing operational teams including Business Systems and Operational Support, as well as ONE HITS-specific corporate service functions including Finance and Accounting, Privacy and Risk.
The COFO is responsible for ensuring operational excellence sn strong financial governance. The role oversees both operational and corporate service functions and plays a key leadership role in aligning organizational strategy, service delivery, financial sustainability, and business growth initiatives.
As a senior member of the executive leadership team, the COFO collaborates closely with internal leaders, Member hospitals, vendors, and governing bodies to support organizational effectiveness, innovation, accountability, and sustainable growth.
The role is accountable for fostering a culture of operational excellence, strategic thinking, collaboration, accountability, and exceptional member service across the organization.
Roles and Responsibilities (Subject to Change)
Executive Leadership and Organizational Strategy
Provide executive leadership across operational and corporate service functions to support the organization’s strategic direction and operational priorities.
Partner with the CEO and executive leadership team to develop and execute organizational strategies, operational plans, and corporate priorities.
Lead organizational planning activities related to operational performance, financial sustainability, service excellence, and organizational growth.
Support organizational transformation, innovation, and continuous improvement initiatives
Act as a strategic advisor to the CEO and Board of Directors on operational, financial, governance, and organizational matters.
Promote a culture of collaboration, accountability, innovation, operational excellence, and member-focused service delivery.
Operational Leadership and Member Services
Provide executive oversight and leadership for member-facing operational teams, including:
Business Systems (applications, implementations, integrations, configuration, and build services for member hospitals)
Operational Support Services (development and delivery of reliable and high-quality services to members across all facets of the ONE HITS service catalog)
Ensure operational services are delivered effectively, consistently, and in alignment with organizational commitments, service standards, and member expectations.
Oversee operational planning, resource allocation, service delivery frameworks, and performance monitoring across operational teams.
Collaborate with member hospitals and partners to support operational priorities, project delivery, service enhancements, and organizational initiatives.
Lead operational escalation management and support resolution of significant service delivery or operational issues.
Support the successful implementation and operationalization of new technologies, services, and member initiatives.
Establish operational performance indicators, dashboards, and reporting mechanisms to support accountability, transparency, and service excellence.
Drive continuous improvement initiatives focused on operational effectiveness, member satisfaction, service consistency, and organizational efficiency.
Directly supervise the Manager of Operational Support, Manager of Business Systems, Manager of Business Applications Build, at additional portfolios as assigned.
Financial Leadership and Stewardship
Provide executive leadership and oversight for all organizational financial operations and accounting functions, including:
Finance and Accounting
Budgeting and Forecasting
Financial Reporting and Analysis
Accounts Payable and Accounts Receivable
Financial Controls and Compliance
Audit Coordination
Financial Planning and Performance Management
Lead the development and coordination of annual operating and capital budgets in collaboration with organizational leaders and the CEO.
Provide strategic financial analysis, forecasting, modelling, and business insights to support organizational planning and decision-making.
Ensure the accuracy, integrity, and timeliness of financial reporting for senior leadership, the Board of Directors, Member hospitals, and external stakeholders.
Monitor financial performance, identify risks and variances, and implement mitigation and corrective strategies as required.
Ensure strong internal financial controls and compliance with applicable accounting standards, funding agreements, contractual obligations, and regulatory requirements.
Coordinate annual external audit activities and maintain effective relationships with auditors, funding partners, and governing bodies.
Support long-term financial sustainability through effective financial stewardship and strategic resource planning.
Directly supervise the ONE HITS Financial Analyst
Risk Management and Compliance
Provide executive oversight for ONE HITS enterprise risk management.
Ensure organizational compliance with applicable legislation, regulatory requirements, contractual obligations, and internal policies.
Lead enterprise risk management activities, including identification, mitigation, monitoring, and reporting of operational, financial, privacy, cybersecurity, and organizational risks.
Support the development and maintenance of organizational governance frameworks, policies, and compliance programs.
Collaborate with internal leaders and external partners to support organizational preparedness, business continuity, and incident response activities.
Provide leadership related to organizational insurance, liability management, and risk mitigation strategies.
Support Board and Committee reporting related to privacy, risk, compliance, governance, and organizational accountability matters.
Partner Relations and Member Engagement
Develop and maintain strong relationships with Member hospitals, executive leaders, vendors, partners, and external partners.
Support member engagement initiatives and ensure organizational responsiveness to member needs and operational priorities.
Represent the organization at meetings, committees, partnerships, and sector initiatives as required.
Attend and present operational, financial, risk, privacy, and organizational performance reports to the Board of Directors and Committees as requested.
Collaborate with healthcare partners to support strategic alignment, shared initiatives, and service excellence.
Education, Certifications and Licensing
Chartered Professional Accountant (CPA) designation required.
Bachelor’s degree in Accounting, Finance, Business Administration, Health Administration, or a related field required.
Master’s degree in Business Administration (MBA), Health Administration, Finance, or a related discipline is considered an asset.
Additional certifications or education in leadership, healthcare administration, operational management, privacy, risk management, or project management are considered assets.
Experience
Minimum 7 years of progressive leadership experience in finance, operations, healthcare administration, corporate services, or related executive leadership roles.
Demonstrated executive leadership experience overseeing operational services, financial functions, and organizational performance within a complex environment.
Experience leading member-facing operational teams and service delivery functions is strongly preferred.
Experience working within healthcare, digital health, health information systems, shared services, or public sector organizations is strongly preferred.
Demonstrated experience in strategic planning, business case development, operational leadership, budgeting, and financial management.
Experience leading enterprise risk management, privacy, governance, or compliance functions is considered an asset.
Experience supporting Boards of Directors and multi-stakeholder governance environments is strongly preferred.
Experience working in multi-site, multi-partner, or shared services environments is considered an asset.
Knowledge, Skills and Ability
Executive Leadership and Strategic Thinking
Demonstrated ability to provide executive leadership in complex operational and financial environments.
Strong strategic thinking, business planning, and organizational leadership capabilities.
Ability to balance operational execution with long-term organizational planning and sustainability.
Strong business development, partnership development, and organizational growth capabilities.
Ability to identify opportunities and translate strategic priorities into operationally successful initiatives.
Operational and Service Delivery Excellence
Strong understanding of operational management, service delivery models, organizational performance, and shared services environments.
Ability to oversee complex operational teams supporting member organizations and healthcare environments.
Strong analytical, decision-making, and problem-solving skills.
Ability to manage competing priorities within a dynamic and fast-paced environment.
Financial Expertise and Governance
Strong knowledge of financial management, budgeting, forecasting, accounting standards, financial controls, and organizational governance.
Ability to interpret complex financial and operational information and provide strategic recommendations.
Strong understanding of enterprise risk management, accountability frameworks, compliance, and organizational stewardship.
Knowledge of healthcare funding models, public sector reporting requirements, and shared services governance structures is considered an asset.
Communication and Relationship Management
Exceptional communication, presentation, and interpersonal skills.
Ability to communicate effectively with executive leaders, Boards, member hospitals, staff, and external partners.
Strong relationship-building, negotiation, and partner management capabilities.
Ability to present complex operational and financial information clearly to both technical and non-technical audiences.
Leadership and Organizational Culture
Strong people leadership and team development skills.
Ability to foster a culture of accountability, collaboration, innovation, and service excellence.
Demonstrated commitment to integrity, professionalism, and ethical leadership.
Ability to lead organizational change and support growth and transformation initiatives.
NAFOR Inc.
On behalf of LifeLabs, NAFOR is proud to be leading this search. Help lead the teams that create new healthcare services, improve digital experiences, and help millions of Canadians access the care they need. Overview: You will help decide what new healthcare services LifeLabs should offer and how patients, doctors, and healthcare partners use them. You will lead teams that turn new ideas into real programs, improve websites and digital tools, and help LifeLabs grow across Canada. It is a chance to make healthcare easier, better, and more accessible for millions of people. View additional details at www.nafor.com/lifelabs Purpose: The Vice President, Product, Platforms and Program Management sets the enterprise direction for LifeLabs' diagnostic product portfolio, digital platform ecosystem, and program development model. This senior executive translates diagnostic innovation and market opportunities into scalable offerings, differentiated customer experiences, and sustainable growth across government and commercial markets. The role leads a multi-disciplinary function responsible for product management, diagnostic program development, solutions incubation, and digital experience, ensuring seamless progression from concept to launch and transition into operational ownership.
Core Accountabilities:
Enterprise Strategy and Portfolio Leadership
Define the strategic direction for the diagnostic test portfolio and related service offerings to support growth, scalability, and agility.
Establish portfolio strategies, value propositions, and pricing or packaging frameworks aligned to customer segments.
Own long-range planning and prioritization across products, programs, and platforms.
Oversee the transition of Advanced Diagnostics into a scalable generalist product management structure.
Program and Solution Growth Leadership
Define the enterprise approach for designing, launching, and scaling large-scale diagnostic programs for government and commercial markets.
Ensure repeatable frameworks, governance, and leadership discipline for moving validated opportunities into scalable programs.
Oversee incubation of new diagnostic solutions aligned to strategic priorities and market needs.
Drive commercialization readiness and ensure smooth transition of mature programs into Operations.
Digital Platform and Customer Experience Leadership
Set the strategic roadmap for digital sales and service platforms (patient portals, e-commerce, B2B ordering, LifeLabs.com).
Lead modernization of the digital ecosystem to improve customer experience and support future growth.
Sponsor enterprise customer journey and UX strategy across patients, clients, and partners.
Provide executive oversight for Salesforce strategy and governance.
Ensure digital platforms meet contractual, regulatory, and government requirements.
Operating Model, Governance, and Performance
Establish operating models, governance structures, and decision-making frameworks for products, programs, platforms, and incubation.
Define accountability, success measures, and performance expectations for functional leaders.
Oversee portfolio performance management, risk mitigation, and continuous improvement.
Ensure effective integration and handoff between innovation, product, program, digital, and Operations teams.
Create organizational clarity around what is owned centrally within the function versus by partner functions.
People Leadership and Capability Building
Build and lead a high-performing leadership team across product, program, platform, customer experience, and incubation functions.
Develop and implement a plan to build engagement across the team.
Develop organizational capability in generalist product management, portfolio management, and digital experience leadership.
Foster a culture of customer-centered innovation, disciplined execution, and enterprise collaboration.
Mentor directors and senior leaders, ensuring succession strength and role clarity.
Lead organizational design to support future business needs and growth priorities.
Executive and External Partnership
Serve as the senior point of alignment across Laboratory, Operations, Commercial, Technology, Finance, Legal, and Compliance.
Build strong relationships with government, finance, laboratory, and strategic partners.
Represent the function in executive discussions on portfolio direction, platform evolution, and customer experience priorities.
Influence enterprise decisions through structured recommendations on priorities, sequencing, and capability requirements.
Requirements:
A university degree in business, a technical discipline, or a related field
10 or more years of experience in product development or related fields
At least 5 years of leadership experience managing and building high-performing teams and cross-functional clients
Executive leadership experience in product management, platform leadership, program development, innovation, or related business leadership roles.
Proven success leading multi-functional teams and enterprise portfolios in complex, regulated, or operationally sophisticated environments.
Demonstrated experience setting strategy and leading organizations through growth, transformation, or capability build-out.
Experience leading digital platform strategy, customer experience transformation, and cross-functional operating models.
Demonstrated ability to build scalable organizational capability and lead through senior leaders.
Strong track record of influencing across matrixed environments and aligning diverse stakeholders around common priorities.
Experience effectively influencing and managing teams across multi-disciplinary functions, suppliers, and other stakeholders to deliver on objectives with a strong customer focus.
Strong business judgment, strategic thinking, and executive communication skills.
Strong analytical, strategic, and coordinating skills.
Sound knowledge and understanding of business and technology.
Strong verbal and written communication skills, with the ability to communicate and present effectively to various audiences.
Great people skills paired with a high level of assertiveness.
Preferred Experience and Assets
Experience in healthcare, diagnostics, laboratory services, medtech, or similarly regulated sectors is strongly preferred.
Experience developing clinical products and services is a significant asset.
Experience supporting a digital-oriented customer experience is a significant asset.
Experience working with external partners, government stakeholders, or contract-driven environments is an asset.
About LifeLabs: LifeLabs is Canada's leading provider of laboratory diagnostic services, helping patients and healthcare providers diagnose, treat, monitor, and prevent disease. Each year we perform over 112 million laboratory tests and support 20 million customer visits annually through leading-edge technologies and our 6,500 talented and dedicated employees. As Canada's largest community lab, our services range from standard lab testing, to genetic and naturopathic testing, to developing new technologies. We also manage laboratory testing for hospitals and long-term care facilities, partner with employers, insurers and government agencies to offer health services, and support healthcare research across Canada. Innovation is central to who we are. We operate Canada's first commercial genetics lab and the country's largest online patient portal, with more than 5 million Canadians receiving their results online. At every step of the testing process, from collection to reporting, we are committed to providing caring, efficient, reliable, and high-quality service to support Canadians in living healthier lives. Reports to: Chief Market and Partnerships Officer
Location: This is a hybrid role based in Toronto (Etobicoke), Ontario, Canada.
Salary Range: $200,000 - $240,000 The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity. In this position, you will be eligible for LifeLabs annual bonus estimated at approximately 25%.
Employee Benefits: In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans. In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.
Retirement Savings Plan: The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.
Vacation Entitlement: In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.
Employee Wellness: LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports. Employee Giving program: Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization. DEI, Accommodations and Vaccines:
We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers. At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.
In accordance with LifeLabs’ Accessibility Policy , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter at jrichmond@nafor.com or email careers@lifelabs.com .
Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.
- Artificial intelligence is NOT being used to screen, assess, or evaluate candidates. - This role is currently vacant and available. Make a difference - join the LifeLabs team today!
On behalf of LifeLabs, NAFOR is proud to be leading this search. Help lead the teams that create new healthcare services, improve digital experiences, and help millions of Canadians access the care they need. Overview: You will help decide what new healthcare services LifeLabs should offer and how patients, doctors, and healthcare partners use them. You will lead teams that turn new ideas into real programs, improve websites and digital tools, and help LifeLabs grow across Canada. It is a chance to make healthcare easier, better, and more accessible for millions of people. View additional details at www.nafor.com/lifelabs Purpose: The Vice President, Product, Platforms and Program Management sets the enterprise direction for LifeLabs' diagnostic product portfolio, digital platform ecosystem, and program development model. This senior executive translates diagnostic innovation and market opportunities into scalable offerings, differentiated customer experiences, and sustainable growth across government and commercial markets. The role leads a multi-disciplinary function responsible for product management, diagnostic program development, solutions incubation, and digital experience, ensuring seamless progression from concept to launch and transition into operational ownership.
Core Accountabilities:
Enterprise Strategy and Portfolio Leadership
Define the strategic direction for the diagnostic test portfolio and related service offerings to support growth, scalability, and agility.
Establish portfolio strategies, value propositions, and pricing or packaging frameworks aligned to customer segments.
Own long-range planning and prioritization across products, programs, and platforms.
Oversee the transition of Advanced Diagnostics into a scalable generalist product management structure.
Program and Solution Growth Leadership
Define the enterprise approach for designing, launching, and scaling large-scale diagnostic programs for government and commercial markets.
Ensure repeatable frameworks, governance, and leadership discipline for moving validated opportunities into scalable programs.
Oversee incubation of new diagnostic solutions aligned to strategic priorities and market needs.
Drive commercialization readiness and ensure smooth transition of mature programs into Operations.
Digital Platform and Customer Experience Leadership
Set the strategic roadmap for digital sales and service platforms (patient portals, e-commerce, B2B ordering, LifeLabs.com).
Lead modernization of the digital ecosystem to improve customer experience and support future growth.
Sponsor enterprise customer journey and UX strategy across patients, clients, and partners.
Provide executive oversight for Salesforce strategy and governance.
Ensure digital platforms meet contractual, regulatory, and government requirements.
Operating Model, Governance, and Performance
Establish operating models, governance structures, and decision-making frameworks for products, programs, platforms, and incubation.
Define accountability, success measures, and performance expectations for functional leaders.
Oversee portfolio performance management, risk mitigation, and continuous improvement.
Ensure effective integration and handoff between innovation, product, program, digital, and Operations teams.
Create organizational clarity around what is owned centrally within the function versus by partner functions.
People Leadership and Capability Building
Build and lead a high-performing leadership team across product, program, platform, customer experience, and incubation functions.
Develop and implement a plan to build engagement across the team.
Develop organizational capability in generalist product management, portfolio management, and digital experience leadership.
Foster a culture of customer-centered innovation, disciplined execution, and enterprise collaboration.
Mentor directors and senior leaders, ensuring succession strength and role clarity.
Lead organizational design to support future business needs and growth priorities.
Executive and External Partnership
Serve as the senior point of alignment across Laboratory, Operations, Commercial, Technology, Finance, Legal, and Compliance.
Build strong relationships with government, finance, laboratory, and strategic partners.
Represent the function in executive discussions on portfolio direction, platform evolution, and customer experience priorities.
Influence enterprise decisions through structured recommendations on priorities, sequencing, and capability requirements.
Requirements:
A university degree in business, a technical discipline, or a related field
10 or more years of experience in product development or related fields
At least 5 years of leadership experience managing and building high-performing teams and cross-functional clients
Executive leadership experience in product management, platform leadership, program development, innovation, or related business leadership roles.
Proven success leading multi-functional teams and enterprise portfolios in complex, regulated, or operationally sophisticated environments.
Demonstrated experience setting strategy and leading organizations through growth, transformation, or capability build-out.
Experience leading digital platform strategy, customer experience transformation, and cross-functional operating models.
Demonstrated ability to build scalable organizational capability and lead through senior leaders.
Strong track record of influencing across matrixed environments and aligning diverse stakeholders around common priorities.
Experience effectively influencing and managing teams across multi-disciplinary functions, suppliers, and other stakeholders to deliver on objectives with a strong customer focus.
Strong business judgment, strategic thinking, and executive communication skills.
Strong analytical, strategic, and coordinating skills.
Sound knowledge and understanding of business and technology.
Strong verbal and written communication skills, with the ability to communicate and present effectively to various audiences.
Great people skills paired with a high level of assertiveness.
Preferred Experience and Assets
Experience in healthcare, diagnostics, laboratory services, medtech, or similarly regulated sectors is strongly preferred.
Experience developing clinical products and services is a significant asset.
Experience supporting a digital-oriented customer experience is a significant asset.
Experience working with external partners, government stakeholders, or contract-driven environments is an asset.
About LifeLabs: LifeLabs is Canada's leading provider of laboratory diagnostic services, helping patients and healthcare providers diagnose, treat, monitor, and prevent disease. Each year we perform over 112 million laboratory tests and support 20 million customer visits annually through leading-edge technologies and our 6,500 talented and dedicated employees. As Canada's largest community lab, our services range from standard lab testing, to genetic and naturopathic testing, to developing new technologies. We also manage laboratory testing for hospitals and long-term care facilities, partner with employers, insurers and government agencies to offer health services, and support healthcare research across Canada. Innovation is central to who we are. We operate Canada's first commercial genetics lab and the country's largest online patient portal, with more than 5 million Canadians receiving their results online. At every step of the testing process, from collection to reporting, we are committed to providing caring, efficient, reliable, and high-quality service to support Canadians in living healthier lives. Reports to: Chief Market and Partnerships Officer
Location: This is a hybrid role based in Toronto (Etobicoke), Ontario, Canada.
Salary Range: $200,000 - $240,000 The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity. In this position, you will be eligible for LifeLabs annual bonus estimated at approximately 25%.
Employee Benefits: In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans. In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.
Retirement Savings Plan: The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.
Vacation Entitlement: In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.
Employee Wellness: LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports. Employee Giving program: Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization. DEI, Accommodations and Vaccines:
We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers. At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.
In accordance with LifeLabs’ Accessibility Policy , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter at jrichmond@nafor.com or email careers@lifelabs.com .
Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.
- Artificial intelligence is NOT being used to screen, assess, or evaluate candidates. - This role is currently vacant and available. Make a difference - join the LifeLabs team today!
Cambridge Memorial Hospital
Chief & Medical Director, Emergency Department
About the Role Cambridge Memorial Hospital is seeking a visionary physician leader to serve as Chief and Medical Director of Emergency Medicine. In this dual-role position, you will provide both clinical and administrative leadership for our Emergency Department (ED), ensuring the delivery of exceptional, evidence-based emergency care to our community. You will partner with hospital leadership, nursing, and interdisciplinary teams to drive quality, safety, and operational excellence.
About Cambridge Memorial Hospital Cambridge Memorial Hospital is a vibrant, full-service, 217-bed acute care hospital affiliated with McMaster DeGroote School of Medicine, located in Cambridge, Ontario. Serving the communities of Cambridge North Dumfries and Region of Waterloo, it provides a wide range of inpatient and outpatient care services, including intensive care, surgery, maternal and newborn care and mental health supports. Our Emergency Department is a high-volume, full-service unit equipped to handle a broad spectrum of acute medical, surgical, pediatric, and trauma cases. We are committed to fostering a collaborative, supportive work environment where clinicians thrive and patients receive timely, expert care. Our facility serves a diverse patient population and is deeply rooted in the community we serve.
A decade long capital redevelopment project completed in 2025, modernizing the hospital to meet the evolving needs of the growing communities it serves. With state-of-the-art patient care facilities, CMH is one of the most technologically sophisticated hospitals in the Waterloo Wellington region. CMH is also currently embarking on a journey to implement a new Hospital Information System (HIS) in the fall of 2026.
Key Responsibilities Clinical leadership:
Provide direct patient care as a practicing emergency physician, maintaining a clinical presence in the ED.
Set and uphold clinical standards, protocols, and evidence-based practices across the department.
Champion a culture of patient safety, compassionate care, and clinical excellence.
Oversee and participate in peer review, credentialing, and privileging processes for ED providers.
Administrative & Operational Leadership:
Develop, implement, and monitor departmental policies, procedures, and strategic initiatives.
Oversee scheduling, staffing, and resource allocation to ensure 24/7 coverage and optimal patient throughput.
Manage departmental budgets, financial performance, and resource utilization in collaboration with hospital administration.
Lead recruitment, onboarding, and retention of emergency medicine physicians and advanced practice providers.
Serve as a key liaison between the Emergency Department, hospital administration, and the medical staff.
Partner with hospital and system leadership on strategic planning and program development
Support undergraduate and postgraduate medical education and scholarly activity within the department.
Quality, Safety & Compliance:
Champion patient safety, equity and evidence-based practice
Lead quality improvement initiatives
Oversee clinical operations, including patient flow, quality improvement, and resource utilization
Oversee quality reviews, critical incident analysis, and corrective action planning.
Collaborate with nursing leadership to promote interdisciplinary teamwork and shared accountability.
Community & Strategic Engagement:
Represent the Emergency Department on medical staff committees and hospital leadership forums.
Participate in community outreach, disaster preparedness planning, and EMS coordination.
Identify opportunities for service line growth and department innovation.
Qualifications
Doctor of Medicine (MD) with certification in Emergency medicine (FRCPC, CCFP-EM, or equivalent)
Eligible for licensure with the College of Physicians and Surgeons (CPSO)
Demonstrated leadership experience in emergency medicine
Strong track record in clinical excellence, quality improvement and team leadership
Experience in medical education and/or research would be an asset
Exceptional communication, collaboration, and change management skills
Minimum of 5 years of clinical experience in emergency medicine.
Minimum of 2–3 years of leadership, administrative, or medical directorship experience.
Demonstrated commitment to quality improvement, patient safety, and evidence-based practice.
Strong interpersonal, communication, and conflict-resolution skills.
Fellowship training or advanced degree in healthcare administration (MBA, MHA, or equivalent) would be an asset.
Why Join Us
Opportunity to shape the future of emergency care in a growing community
Academic affiliation with McMaster DeGroote School of Medicine with opportunities for teaching and research
Collaborative and supportive leadership environment
Located approximately 1 hour from Toronto, London and Hamilton, offering access to urban amenities and natural surroundings
Submit materials to: Medical Affairs, Nina Grealy ngrealy@cmh.org
Questions: Contact the Office of Medical Affairs at (519) 621-2330 extension 2305
How to Apply : Interested candidates are invited to forward their Expression of interest describing their relevant leadership experience, and three professional references, along with their CV to Nina Grealy in the Medical Affairs office at Cambridge Memorial Hospital. Applications are reviewed on a rolling basis and the position will remain open until filled. We look forward to welcoming a new member to our team.
Chief of Staff Office and Medical Affairs Cambridge Memorial Hospital
Ngrealy@cmh.org
Tel: 519-621-2333, ext. 2305
Fax: 519-740-4934
CMH Inclusion Statement
At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.
We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging. We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.
We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.
To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.
We thank all those who apply, however only those selected for an interview will be contacted.
Chief & Medical Director, Emergency Department
About the Role Cambridge Memorial Hospital is seeking a visionary physician leader to serve as Chief and Medical Director of Emergency Medicine. In this dual-role position, you will provide both clinical and administrative leadership for our Emergency Department (ED), ensuring the delivery of exceptional, evidence-based emergency care to our community. You will partner with hospital leadership, nursing, and interdisciplinary teams to drive quality, safety, and operational excellence.
About Cambridge Memorial Hospital Cambridge Memorial Hospital is a vibrant, full-service, 217-bed acute care hospital affiliated with McMaster DeGroote School of Medicine, located in Cambridge, Ontario. Serving the communities of Cambridge North Dumfries and Region of Waterloo, it provides a wide range of inpatient and outpatient care services, including intensive care, surgery, maternal and newborn care and mental health supports. Our Emergency Department is a high-volume, full-service unit equipped to handle a broad spectrum of acute medical, surgical, pediatric, and trauma cases. We are committed to fostering a collaborative, supportive work environment where clinicians thrive and patients receive timely, expert care. Our facility serves a diverse patient population and is deeply rooted in the community we serve.
A decade long capital redevelopment project completed in 2025, modernizing the hospital to meet the evolving needs of the growing communities it serves. With state-of-the-art patient care facilities, CMH is one of the most technologically sophisticated hospitals in the Waterloo Wellington region. CMH is also currently embarking on a journey to implement a new Hospital Information System (HIS) in the fall of 2026.
Key Responsibilities Clinical leadership:
Provide direct patient care as a practicing emergency physician, maintaining a clinical presence in the ED.
Set and uphold clinical standards, protocols, and evidence-based practices across the department.
Champion a culture of patient safety, compassionate care, and clinical excellence.
Oversee and participate in peer review, credentialing, and privileging processes for ED providers.
Administrative & Operational Leadership:
Develop, implement, and monitor departmental policies, procedures, and strategic initiatives.
Oversee scheduling, staffing, and resource allocation to ensure 24/7 coverage and optimal patient throughput.
Manage departmental budgets, financial performance, and resource utilization in collaboration with hospital administration.
Lead recruitment, onboarding, and retention of emergency medicine physicians and advanced practice providers.
Serve as a key liaison between the Emergency Department, hospital administration, and the medical staff.
Partner with hospital and system leadership on strategic planning and program development
Support undergraduate and postgraduate medical education and scholarly activity within the department.
Quality, Safety & Compliance:
Champion patient safety, equity and evidence-based practice
Lead quality improvement initiatives
Oversee clinical operations, including patient flow, quality improvement, and resource utilization
Oversee quality reviews, critical incident analysis, and corrective action planning.
Collaborate with nursing leadership to promote interdisciplinary teamwork and shared accountability.
Community & Strategic Engagement:
Represent the Emergency Department on medical staff committees and hospital leadership forums.
Participate in community outreach, disaster preparedness planning, and EMS coordination.
Identify opportunities for service line growth and department innovation.
Qualifications
Doctor of Medicine (MD) with certification in Emergency medicine (FRCPC, CCFP-EM, or equivalent)
Eligible for licensure with the College of Physicians and Surgeons (CPSO)
Demonstrated leadership experience in emergency medicine
Strong track record in clinical excellence, quality improvement and team leadership
Experience in medical education and/or research would be an asset
Exceptional communication, collaboration, and change management skills
Minimum of 5 years of clinical experience in emergency medicine.
Minimum of 2–3 years of leadership, administrative, or medical directorship experience.
Demonstrated commitment to quality improvement, patient safety, and evidence-based practice.
Strong interpersonal, communication, and conflict-resolution skills.
Fellowship training or advanced degree in healthcare administration (MBA, MHA, or equivalent) would be an asset.
Why Join Us
Opportunity to shape the future of emergency care in a growing community
Academic affiliation with McMaster DeGroote School of Medicine with opportunities for teaching and research
Collaborative and supportive leadership environment
Located approximately 1 hour from Toronto, London and Hamilton, offering access to urban amenities and natural surroundings
Submit materials to: Medical Affairs, Nina Grealy ngrealy@cmh.org
Questions: Contact the Office of Medical Affairs at (519) 621-2330 extension 2305
How to Apply : Interested candidates are invited to forward their Expression of interest describing their relevant leadership experience, and three professional references, along with their CV to Nina Grealy in the Medical Affairs office at Cambridge Memorial Hospital. Applications are reviewed on a rolling basis and the position will remain open until filled. We look forward to welcoming a new member to our team.
Chief of Staff Office and Medical Affairs Cambridge Memorial Hospital
Ngrealy@cmh.org
Tel: 519-621-2333, ext. 2305
Fax: 519-740-4934
CMH Inclusion Statement
At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.
We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging. We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.
We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.
To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.
We thank all those who apply, however only those selected for an interview will be contacted.