LHH Knightsbridge
Organization: Brightshores Health System
Position Title: Director, Mental Health & Addiction Services
Reports to: Vice President, Clinical Programs, Quality, CNE
Location: Owen Sound
Annual Salary: $144,073 - $170,759
THE OPPORTUNITY
Brightshores Health System is a dynamic, multi-site healthcare organization at the heart of Grey and Bruce counties, serving a diverse rural population of approximately 175,000 residents, as well as seasonal visitors and tourists. Operating six hospitals across one of Ontario’s largest geographic regions, Brightshores delivers a full continuum of care from emergency services at every site to advanced specialty programs in areas such as cancer, stroke, kidney disease, and mental health and addictions. With more than 2,100 staff, 250 physicians, and 1,000 volunteers, the organization is deeply committed to building healthier communities through compassionate, high-quality care and strong partnerships.
Brightshores is actively advancing a more connected and integrated system of care, one that improves access, enhances patient and family experiences, and delivers better outcomes across a large and complex rural landscape. With innovative initiatives such as its provincially recognized Wellness & Recovery Centre and a growing focus on research and system integration, Brightshores offers leaders the opportunity to shape the future of rural healthcare while making a meaningful impact close to home.
The Director, Mental Health & Addiction Services provides strategic and operational leadership for a comprehensive, multi-site program across Brightshores Health System, including 45 inpatient hospital beds and the 45-bed Wellness and Recovery Centre, as well as a full continuum of outpatient services. Accountable for program development, clinical quality, and service delivery, the Director ensures integrated, accessible, and responsive care for a growing and aging rural population within a complex environment of multiple sites and funding models.
Working in close partnership with administrative and physician leadership, interdisciplinary teams, and community partners, the Director advances high-quality, evidence-informed, person-centred care. The role plays a critical part in system transformation—strengthening partnerships, improving access and patient flow, and aligning services with provincial, regional, and local priorities.
As a key leader in advancing Brightshores’ strategic plan, the Director fosters a culture of accountability, ownership, and continuous improvement. An exceptional relationship builder, the ideal candidate brings strategic insight, resilience, and the ability to lead through change, while mentoring high-performing teams and ensuring an outstanding patient and family experience.
KEY RESPONSIBILITIES
Strategic Leadership & Program Development
Provide strategic leadership for the evolution of Mental Health & Addictions services, ensuring timely, appropriate care delivered in the most suitable setting across a fully integrated continuum.
Align programs with Brightshores’ strategic priorities, advancing access, integration, sustainability, and innovation including models that reduce hospital utilization and strengthen community-based care.
Lead program planning and transformation in response to community needs and provincial/regional priorities within a dynamic rural health environment.
Clinical Quality & Patient Experience
Ensure delivery of safe, high-quality, evidence-informed, recovery-oriented, and person-centred care responsive to diverse populations.
Drive clinical excellence through accountability for outcomes, patient safety, and continuous quality improvement.
Champion a culture of belonging, equity, inclusion, and culturally safe care that enhances patient and family experience.
Operational & Financial Management
Oversee a complex, multi-site portfolio, ensuring effective day-to-day operations and performance across diverse funding models.
Lead budget planning, resource allocation, and operational execution to achieve access, flow, and efficiency targets.
Leverage data, analytics, and performance metrics to inform decision-making and deliver measurable improvements.
People Leadership & Culture
Build, mentor, and develop high-performing teams, fostering leadership capacity, engagement, and accountability.
Promote an inclusive, respectful, and psychologically safe workplace aligned with organizational values.
Strengthen performance through clear expectations, coaching, and recognition.
Partnerships, System Integration & Regional Leadership
Cultivate strong partnerships with leadership, physicians, community agencies, Ontario Health, and regional stakeholders to enable seamless care pathways.
Represent Brightshores in regional planning and contribute to system design, integration, and innovation in mental health services.
Advance Brightshores’ role as a leader in rural mental health and addictions care.
IDEAL CANDIDATE
Demonstrated success in progressively senior clinical leadership roles in Mental Health and Addictions (minimum 5 years), including leading complex, multi-site or rural programs and interdisciplinary teams delivering high-quality, patient-centred care.
Proven ability to translate strategic priorities into measurable outcomes, leading system transformation, quality improvement, and operational excellence across diverse portfolios, including fiscal and resource management.
Strong expertise in evidence-based mental health and addictions practices, with a track record of advancing clinical standards, patient safety, and continuous improvement initiatives.
Experience working within and contributing to regional health system planning and integration, including collaboration with Ontario Health and community partners.
Highly developed analytical and data literacy skills, using performance metrics to inform decision-making, drive accountability, and improve access, flow, and outcomes.
Recognized for fostering a culture of belonging, accountability, ownership, inclusion, and continuous improvement, with a demonstrated commitment to equity, diversity, and culturally safe, person-centred care.
Exceptional leadership, communication, and relationship-building skills, with the ability to influence, negotiate, resolve conflict, and lead teams and stakeholders effectively through change.
Demonstrated commitment to professional growth and the ability to operate effectively in a dynamic healthcare environment.
Participate in Administrator on-call rotation
Master’s degree in a health, business, or related discipline.
Current registration in good standing with a regulatory college under the Regulated Health Professions Act.
CONTACT INFORMATION
If you are interested in being considered for this exceptional opportunity, please contact:
Jane van Alphen, Partner jane.vanalphen@lhhnknightsbridge.com 416.648.0669
Erica Tsui, Consultant erica.tsui@lhhknightsbridge.com 416.928.4554
This Director role is a current existing vacancy. LHH Knightsbridge does not use artificial intelligence (AI) to screen, assess, or select applicants for a position.
About LHH Knightsbridge – www.lhhknightsbridge.com
LHH helps organizations simplify the complexity associated with transforming their leadership and workforce so they can accelerate results, with less risk.
As global leaders in Talent and Leadership Development, Career Solutions and Executive, Interim and Mid-Level Search, we assist organizations in finding new talent, and helping their employees navigate change, become better leaders, develop better careers, and transition into new jobs. We have the local expertise, global infrastructure, and industry leading technology and analytics required to simplify the complexity associated with executing critical talent and workforce initiatives, reducing brand and operational risk. Teams across Canada and around the world leverage our proven programs and global experience to deliver tailored solutions to clients that align talent with the needs of their business.
Established in 1967, we have been providing outplacement services for 52 years. LHH is a wholly owned subsidiary of Adecco, SA, a publicly held Fortune Global 500 firm and the world’s leading provider of HR solutions, with approximately 32,000 FTE employees and 5,100 branches in over 66 countries and territories around the world. LHH has more than 4,000 employees around the globe including 2,200+ certified Career Coaches.
Organization: Brightshores Health System
Position Title: Director, Mental Health & Addiction Services
Reports to: Vice President, Clinical Programs, Quality, CNE
Location: Owen Sound
Annual Salary: $144,073 - $170,759
THE OPPORTUNITY
Brightshores Health System is a dynamic, multi-site healthcare organization at the heart of Grey and Bruce counties, serving a diverse rural population of approximately 175,000 residents, as well as seasonal visitors and tourists. Operating six hospitals across one of Ontario’s largest geographic regions, Brightshores delivers a full continuum of care from emergency services at every site to advanced specialty programs in areas such as cancer, stroke, kidney disease, and mental health and addictions. With more than 2,100 staff, 250 physicians, and 1,000 volunteers, the organization is deeply committed to building healthier communities through compassionate, high-quality care and strong partnerships.
Brightshores is actively advancing a more connected and integrated system of care, one that improves access, enhances patient and family experiences, and delivers better outcomes across a large and complex rural landscape. With innovative initiatives such as its provincially recognized Wellness & Recovery Centre and a growing focus on research and system integration, Brightshores offers leaders the opportunity to shape the future of rural healthcare while making a meaningful impact close to home.
The Director, Mental Health & Addiction Services provides strategic and operational leadership for a comprehensive, multi-site program across Brightshores Health System, including 45 inpatient hospital beds and the 45-bed Wellness and Recovery Centre, as well as a full continuum of outpatient services. Accountable for program development, clinical quality, and service delivery, the Director ensures integrated, accessible, and responsive care for a growing and aging rural population within a complex environment of multiple sites and funding models.
Working in close partnership with administrative and physician leadership, interdisciplinary teams, and community partners, the Director advances high-quality, evidence-informed, person-centred care. The role plays a critical part in system transformation—strengthening partnerships, improving access and patient flow, and aligning services with provincial, regional, and local priorities.
As a key leader in advancing Brightshores’ strategic plan, the Director fosters a culture of accountability, ownership, and continuous improvement. An exceptional relationship builder, the ideal candidate brings strategic insight, resilience, and the ability to lead through change, while mentoring high-performing teams and ensuring an outstanding patient and family experience.
KEY RESPONSIBILITIES
Strategic Leadership & Program Development
Provide strategic leadership for the evolution of Mental Health & Addictions services, ensuring timely, appropriate care delivered in the most suitable setting across a fully integrated continuum.
Align programs with Brightshores’ strategic priorities, advancing access, integration, sustainability, and innovation including models that reduce hospital utilization and strengthen community-based care.
Lead program planning and transformation in response to community needs and provincial/regional priorities within a dynamic rural health environment.
Clinical Quality & Patient Experience
Ensure delivery of safe, high-quality, evidence-informed, recovery-oriented, and person-centred care responsive to diverse populations.
Drive clinical excellence through accountability for outcomes, patient safety, and continuous quality improvement.
Champion a culture of belonging, equity, inclusion, and culturally safe care that enhances patient and family experience.
Operational & Financial Management
Oversee a complex, multi-site portfolio, ensuring effective day-to-day operations and performance across diverse funding models.
Lead budget planning, resource allocation, and operational execution to achieve access, flow, and efficiency targets.
Leverage data, analytics, and performance metrics to inform decision-making and deliver measurable improvements.
People Leadership & Culture
Build, mentor, and develop high-performing teams, fostering leadership capacity, engagement, and accountability.
Promote an inclusive, respectful, and psychologically safe workplace aligned with organizational values.
Strengthen performance through clear expectations, coaching, and recognition.
Partnerships, System Integration & Regional Leadership
Cultivate strong partnerships with leadership, physicians, community agencies, Ontario Health, and regional stakeholders to enable seamless care pathways.
Represent Brightshores in regional planning and contribute to system design, integration, and innovation in mental health services.
Advance Brightshores’ role as a leader in rural mental health and addictions care.
IDEAL CANDIDATE
Demonstrated success in progressively senior clinical leadership roles in Mental Health and Addictions (minimum 5 years), including leading complex, multi-site or rural programs and interdisciplinary teams delivering high-quality, patient-centred care.
Proven ability to translate strategic priorities into measurable outcomes, leading system transformation, quality improvement, and operational excellence across diverse portfolios, including fiscal and resource management.
Strong expertise in evidence-based mental health and addictions practices, with a track record of advancing clinical standards, patient safety, and continuous improvement initiatives.
Experience working within and contributing to regional health system planning and integration, including collaboration with Ontario Health and community partners.
Highly developed analytical and data literacy skills, using performance metrics to inform decision-making, drive accountability, and improve access, flow, and outcomes.
Recognized for fostering a culture of belonging, accountability, ownership, inclusion, and continuous improvement, with a demonstrated commitment to equity, diversity, and culturally safe, person-centred care.
Exceptional leadership, communication, and relationship-building skills, with the ability to influence, negotiate, resolve conflict, and lead teams and stakeholders effectively through change.
Demonstrated commitment to professional growth and the ability to operate effectively in a dynamic healthcare environment.
Participate in Administrator on-call rotation
Master’s degree in a health, business, or related discipline.
Current registration in good standing with a regulatory college under the Regulated Health Professions Act.
CONTACT INFORMATION
If you are interested in being considered for this exceptional opportunity, please contact:
Jane van Alphen, Partner jane.vanalphen@lhhnknightsbridge.com 416.648.0669
Erica Tsui, Consultant erica.tsui@lhhknightsbridge.com 416.928.4554
This Director role is a current existing vacancy. LHH Knightsbridge does not use artificial intelligence (AI) to screen, assess, or select applicants for a position.
About LHH Knightsbridge – www.lhhknightsbridge.com
LHH helps organizations simplify the complexity associated with transforming their leadership and workforce so they can accelerate results, with less risk.
As global leaders in Talent and Leadership Development, Career Solutions and Executive, Interim and Mid-Level Search, we assist organizations in finding new talent, and helping their employees navigate change, become better leaders, develop better careers, and transition into new jobs. We have the local expertise, global infrastructure, and industry leading technology and analytics required to simplify the complexity associated with executing critical talent and workforce initiatives, reducing brand and operational risk. Teams across Canada and around the world leverage our proven programs and global experience to deliver tailored solutions to clients that align talent with the needs of their business.
Established in 1967, we have been providing outplacement services for 52 years. LHH is a wholly owned subsidiary of Adecco, SA, a publicly held Fortune Global 500 firm and the world’s leading provider of HR solutions, with approximately 32,000 FTE employees and 5,100 branches in over 66 countries and territories around the world. LHH has more than 4,000 employees around the globe including 2,200+ certified Career Coaches.
Canadian Mental Health Association Waterloo Wellington
Posting closes: July 2, 2026 at 5:00pm
About Us: The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest. We are fully accredited by Accreditation Canada and are proud of our Exemplary Status (the highest standing) received at our most recent accreditation exercise.
Why Join our Team: Competitive Compensation and Benefits: Our compensation package includes a competitive salary and generous benefits supporting the wellness of our staff. We are proud to be members of the Healthcare of Ontario Pension Plan (HOOPP) offering one of Canada’s largest and most respected defined benefit plans. Career Development Opportunities: Our wide range of services and supports allows for varied opportunities for career growth. Our multi-disciplinary approach to care offers cross collaboration and enhanced opportunities for learning. A formal succession planning process is key to our internal leadership recruitment. Values that include: Mutual Respect, Accountability, Integrity and Excellence and Innovation and a culture that is welcoming and inclusive. Commitment to Health and Safety: We have a strong health and safety culture at CMHA WW and work tirelessly to address the health and safety needs of staff and the people we serve.
The Opportunity:
We are recruiting for a Vice President, Clinical Services
This a regular full-time newly created position (minimum of 35 hours per week Monday to Friday 9am to 5pm) based at 737 Woolwich St, Guelph.
The Vice President, Clinical Services (VP, Clinical Services) is a member of the Executive Leadership Team at the Canadian Mental Health Association Waterloo Wellington (CMHA WW) and reports to the Chief Executive Officer (CEO), providing executive leadership and organization-wide accountability for clinical services, clinical excellence, quality improvement, client safety, enterprise risk management, and privacy and health information management across a multi-site, community-based mental health and addictions organization.
The VP, Clinical Services ensures services are safe, equitable, evidence-based, trauma-informed, are compliant with funder’s requirements, accreditation, and regulatory requirements, including privacy legislation and standards governing the collection, use, disclosure, and protection of personal health information. The role integrates clinical governance, system accountability, and risk stewardship with enterprise privacy governance to drive consistent standards while enabling responsive, high-quality care across diverse programs and geographies. The VP Clinical Services also holds executive oversight for the performance, integration, and continuous improvement of clinical service delivery across the organization.
As a trusted advisor to the CEO and Board, the VP Clinical Services leads organization-wide quality, risk, and accreditation systems, and serves as Chief Privacy Officer, providing strategic oversight of privacy governance, compliance, breach management, and organizational practices related to health information. The VP strengthens system partnerships and advances innovation and continuous improvement in clinical care, information stewardship, and service delivery.
Key Responsibilities:
Clinical Governance & Professional Practice
Provide executive leadership and professional accountability for clinical services across all services and programs across the lifespan provided by CMHA WW.
Establish and sustain an integrated clinical governance framework that ensures consistent standards, accountability, and excellence across all programs, services and sites.
Oversee clinical leadership structures, including professional practice, clinical ethics, and scope of practice optimization.
Ensure alignment of clinical services with regulatory standards, best practices, and organizational priorities.
Drive consistency and integration of clinical service delivery across multiple sites, ensuring equitable access, standardized care pathways, and seamless client transitions between programs and services
Quality, Client Safety & Continuous Improvement
Lead the development, implementation, and evaluation of the organization’s Quality Management System.
Establish organization-wide quality performance indicators, outcome measurement frameworks, and reporting structures.
Ensure consistent client safety practices, including incident reporting, investigation, disclosure, and system-level improvement.
Monitor organizational performance, identify trends and risks, and ensure timely mitigation and corrective action.
Integrate quality improvement initiatives directly into clinical service delivery to drive measurable improvements in care outcomes and client experience.
Champion a culture of continuous quality improvement, client experience, and organizational learning.
Oversee Quality of Care review processes and ensure compliance with applicable legislation, including the Quality of Care Information Protection Act (QCIPA).
Risk Management & Compliance
Provide executive oversight of clinical and organizational risk within the Enterprise Risk Management (ERM) framework.
Ensure compliance with applicable legislation, regulatory requirements, professional standards, and funder expectations.
Oversee the development, implementation, and monitoring of policies, procedures, and standards that mitigate risk and support safe, high-quality care.
Lead organizational response to critical incidents, complaints, and external reviews, ensuring transparency, accountability, and continuous improvement.
Ensure systems are in place for the reporting, investigation, and management of incidents, complaints, and Serious Occurrences, including compliance with funder reporting requirements.
Promote a proactive, organization-wide approach to risk identification, prevention, and mitigation to safeguard clients, staff, and organizational assets.
Privacy & Health Information Management
Serve as the organization’s Chief Privacy Officer (CPO), providing executive leadership and accountability for privacy and health information management.
Ensure compliance with applicable privacy legislation (including PHIPA), and oversee organizational practices related to the collection, use, disclosure, retention, and protection of personal health information.
Establish and sustain an enterprise-wide privacy governance framework, including policies, standards, and controls that support compliance and risk mitigation.
Oversee the management of privacy breaches and complaints, ensuring timely investigation, resolution, and system-level improvements.
Lead privacy and health information audits, monitoring, and continuous improvement initiatives to strengthen organizational practices.
Provide strategic oversight of health information management, including data governance, standardization, and the effective use of information to support quality care and decision-making.
Build organizational capacity through education, guidance, and leadership to ensure consistent application of privacy and health information standards across all programs and sites
Accreditation, Standards & System Accountability
Serve as the organization’s Executive Lead for Accreditation Canada and Health Standards Organization (HSO) processes, ensuring ongoing readiness and compliance.
Oversee Required Organizational Practices (ROPs) and alignment with national quality and safety standards.
Ensure fulfillment of Ontario Health accountability requirements, including Multi-Sector Service Accountability Agreement (MSAA) obligations, quality improvement plans, and performance reporting.
Represent CMHA WW in regional and provincial forums, contributing to system planning, integration, and transformation initiatives.
Strategy, Innovation & System Integration
Contribute to organizational strategic planning, with a focus on clinical quality, safety, and sustainability.
Lead clinical and quality input into service design, transformation, and innovation initiatives.
Advance integrated care models and partnerships that improve access, coordination, and client outcomes.
Provide Executive Leadership for change management initiatives, including implementation of new models of care, technologies, and system reforms.
Identify opportunities to expand or redesign clinical services to better meet emerging community needs and system priorities.
Governance & Board Relations
Provide regular reporting and strategic advice to the CEO and Board on clinical performance, quality, client safety, and risk.
Support Board and the Board’s Committee on Performance, Quality, Risk and Ethics (PQRE) decisions through reporting, analysis, and recommendations.
Ensure transparency and alignment between governance, strategy, and operational performance.
Leadership & Organizational Culture
Provide Executive Leadership for change management related to new models of care, digital tools, or system reforms.
Lead clinical input into service redesign, expansion, and innovation across multiple sites.
Provide leadership, coaching, and accountability for senior clinical, quality, and risk leaders.
Support leadership development, succession planning, and workforce sustainability within clinical and quality portfolios.
Foster a culture of accountability, transparency, and ethical stewardship of clinical and personal health information.
Contribute to organizational strategic planning with a focus on clinical quality, safety, and sustainability.
Apply CMHA WW privacy, quality, and risk management standards consistently across all responsibilities and duties.
Demonstrate commitment to CMHA WW’s Mission, Vision, and Values in all daily work and professional interactions.
Provide CEO Coverage as designated by the CEO.
Qualifications:
Education and Experience:
Master’s degree in a regulated health profession, health administration, public health, or a related field; doctoral degree considered an asset.
Current registration in good standing with a relevant regulatory college
Significant progressive senior leadership experience in healthcare, preferably within community mental health and addictions or a similarly complex environment.
Demonstrated experience leading at an executive level in:
Clinical governance and professional practice
Quality improvement and patient safety
Enterprise risk management and regulatory compliance
Clinical service delivery, program performance, and multi-site operations
Experience with Accreditation Canada / HSO standards and Ontario Health accountability frameworks.
Proven experience leading organizational transformation, system integration, and large-scale change initiatives.
Required Skills & Abilities:
Strong systems thinking with the ability to lead across complex, multi-site environments.
Strategic mindset with the ability to translate vision into measurable outcomes.
Advanced knowledge of quality improvement methodologies, performance measurement, and risk mitigation.
Exceptional communication, relationship-building, and stakeholder engagement skills.
Demonstrated ability to influence at executive, Board, and system levels.
High level of political acuity and sound judgment in complex environments.
Commitment to equity, inclusion, and culturally safe care.
Strong project management, organizational, and analytical skills.
Advanced proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and PDF tools.
Valid G Class driver’s license, access to a reliable personal vehicle, and appropriate insurance
Embody CMHA WW values: Mutual Respect, Integrity, Accountability, Excellence, and Innovation.
Compensation: Level 12 (Non-Union) $76.78 to $91.75 per hour ($139,739.60 to $166,985.00 annually)
Qualified applicants are invited to submit a resume and cover letter (in one document) outlining how your skills and experience meet the position requirements.
CMHA WW, as an equal opportunity employer, embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome applications from all qualified persons.
*We do not use AI in our screening process.
Posting closes: July 2, 2026 at 5:00pm
About Us: The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest. We are fully accredited by Accreditation Canada and are proud of our Exemplary Status (the highest standing) received at our most recent accreditation exercise.
Why Join our Team: Competitive Compensation and Benefits: Our compensation package includes a competitive salary and generous benefits supporting the wellness of our staff. We are proud to be members of the Healthcare of Ontario Pension Plan (HOOPP) offering one of Canada’s largest and most respected defined benefit plans. Career Development Opportunities: Our wide range of services and supports allows for varied opportunities for career growth. Our multi-disciplinary approach to care offers cross collaboration and enhanced opportunities for learning. A formal succession planning process is key to our internal leadership recruitment. Values that include: Mutual Respect, Accountability, Integrity and Excellence and Innovation and a culture that is welcoming and inclusive. Commitment to Health and Safety: We have a strong health and safety culture at CMHA WW and work tirelessly to address the health and safety needs of staff and the people we serve.
The Opportunity:
We are recruiting for a Vice President, Clinical Services
This a regular full-time newly created position (minimum of 35 hours per week Monday to Friday 9am to 5pm) based at 737 Woolwich St, Guelph.
The Vice President, Clinical Services (VP, Clinical Services) is a member of the Executive Leadership Team at the Canadian Mental Health Association Waterloo Wellington (CMHA WW) and reports to the Chief Executive Officer (CEO), providing executive leadership and organization-wide accountability for clinical services, clinical excellence, quality improvement, client safety, enterprise risk management, and privacy and health information management across a multi-site, community-based mental health and addictions organization.
The VP, Clinical Services ensures services are safe, equitable, evidence-based, trauma-informed, are compliant with funder’s requirements, accreditation, and regulatory requirements, including privacy legislation and standards governing the collection, use, disclosure, and protection of personal health information. The role integrates clinical governance, system accountability, and risk stewardship with enterprise privacy governance to drive consistent standards while enabling responsive, high-quality care across diverse programs and geographies. The VP Clinical Services also holds executive oversight for the performance, integration, and continuous improvement of clinical service delivery across the organization.
As a trusted advisor to the CEO and Board, the VP Clinical Services leads organization-wide quality, risk, and accreditation systems, and serves as Chief Privacy Officer, providing strategic oversight of privacy governance, compliance, breach management, and organizational practices related to health information. The VP strengthens system partnerships and advances innovation and continuous improvement in clinical care, information stewardship, and service delivery.
Key Responsibilities:
Clinical Governance & Professional Practice
Provide executive leadership and professional accountability for clinical services across all services and programs across the lifespan provided by CMHA WW.
Establish and sustain an integrated clinical governance framework that ensures consistent standards, accountability, and excellence across all programs, services and sites.
Oversee clinical leadership structures, including professional practice, clinical ethics, and scope of practice optimization.
Ensure alignment of clinical services with regulatory standards, best practices, and organizational priorities.
Drive consistency and integration of clinical service delivery across multiple sites, ensuring equitable access, standardized care pathways, and seamless client transitions between programs and services
Quality, Client Safety & Continuous Improvement
Lead the development, implementation, and evaluation of the organization’s Quality Management System.
Establish organization-wide quality performance indicators, outcome measurement frameworks, and reporting structures.
Ensure consistent client safety practices, including incident reporting, investigation, disclosure, and system-level improvement.
Monitor organizational performance, identify trends and risks, and ensure timely mitigation and corrective action.
Integrate quality improvement initiatives directly into clinical service delivery to drive measurable improvements in care outcomes and client experience.
Champion a culture of continuous quality improvement, client experience, and organizational learning.
Oversee Quality of Care review processes and ensure compliance with applicable legislation, including the Quality of Care Information Protection Act (QCIPA).
Risk Management & Compliance
Provide executive oversight of clinical and organizational risk within the Enterprise Risk Management (ERM) framework.
Ensure compliance with applicable legislation, regulatory requirements, professional standards, and funder expectations.
Oversee the development, implementation, and monitoring of policies, procedures, and standards that mitigate risk and support safe, high-quality care.
Lead organizational response to critical incidents, complaints, and external reviews, ensuring transparency, accountability, and continuous improvement.
Ensure systems are in place for the reporting, investigation, and management of incidents, complaints, and Serious Occurrences, including compliance with funder reporting requirements.
Promote a proactive, organization-wide approach to risk identification, prevention, and mitigation to safeguard clients, staff, and organizational assets.
Privacy & Health Information Management
Serve as the organization’s Chief Privacy Officer (CPO), providing executive leadership and accountability for privacy and health information management.
Ensure compliance with applicable privacy legislation (including PHIPA), and oversee organizational practices related to the collection, use, disclosure, retention, and protection of personal health information.
Establish and sustain an enterprise-wide privacy governance framework, including policies, standards, and controls that support compliance and risk mitigation.
Oversee the management of privacy breaches and complaints, ensuring timely investigation, resolution, and system-level improvements.
Lead privacy and health information audits, monitoring, and continuous improvement initiatives to strengthen organizational practices.
Provide strategic oversight of health information management, including data governance, standardization, and the effective use of information to support quality care and decision-making.
Build organizational capacity through education, guidance, and leadership to ensure consistent application of privacy and health information standards across all programs and sites
Accreditation, Standards & System Accountability
Serve as the organization’s Executive Lead for Accreditation Canada and Health Standards Organization (HSO) processes, ensuring ongoing readiness and compliance.
Oversee Required Organizational Practices (ROPs) and alignment with national quality and safety standards.
Ensure fulfillment of Ontario Health accountability requirements, including Multi-Sector Service Accountability Agreement (MSAA) obligations, quality improvement plans, and performance reporting.
Represent CMHA WW in regional and provincial forums, contributing to system planning, integration, and transformation initiatives.
Strategy, Innovation & System Integration
Contribute to organizational strategic planning, with a focus on clinical quality, safety, and sustainability.
Lead clinical and quality input into service design, transformation, and innovation initiatives.
Advance integrated care models and partnerships that improve access, coordination, and client outcomes.
Provide Executive Leadership for change management initiatives, including implementation of new models of care, technologies, and system reforms.
Identify opportunities to expand or redesign clinical services to better meet emerging community needs and system priorities.
Governance & Board Relations
Provide regular reporting and strategic advice to the CEO and Board on clinical performance, quality, client safety, and risk.
Support Board and the Board’s Committee on Performance, Quality, Risk and Ethics (PQRE) decisions through reporting, analysis, and recommendations.
Ensure transparency and alignment between governance, strategy, and operational performance.
Leadership & Organizational Culture
Provide Executive Leadership for change management related to new models of care, digital tools, or system reforms.
Lead clinical input into service redesign, expansion, and innovation across multiple sites.
Provide leadership, coaching, and accountability for senior clinical, quality, and risk leaders.
Support leadership development, succession planning, and workforce sustainability within clinical and quality portfolios.
Foster a culture of accountability, transparency, and ethical stewardship of clinical and personal health information.
Contribute to organizational strategic planning with a focus on clinical quality, safety, and sustainability.
Apply CMHA WW privacy, quality, and risk management standards consistently across all responsibilities and duties.
Demonstrate commitment to CMHA WW’s Mission, Vision, and Values in all daily work and professional interactions.
Provide CEO Coverage as designated by the CEO.
Qualifications:
Education and Experience:
Master’s degree in a regulated health profession, health administration, public health, or a related field; doctoral degree considered an asset.
Current registration in good standing with a relevant regulatory college
Significant progressive senior leadership experience in healthcare, preferably within community mental health and addictions or a similarly complex environment.
Demonstrated experience leading at an executive level in:
Clinical governance and professional practice
Quality improvement and patient safety
Enterprise risk management and regulatory compliance
Clinical service delivery, program performance, and multi-site operations
Experience with Accreditation Canada / HSO standards and Ontario Health accountability frameworks.
Proven experience leading organizational transformation, system integration, and large-scale change initiatives.
Required Skills & Abilities:
Strong systems thinking with the ability to lead across complex, multi-site environments.
Strategic mindset with the ability to translate vision into measurable outcomes.
Advanced knowledge of quality improvement methodologies, performance measurement, and risk mitigation.
Exceptional communication, relationship-building, and stakeholder engagement skills.
Demonstrated ability to influence at executive, Board, and system levels.
High level of political acuity and sound judgment in complex environments.
Commitment to equity, inclusion, and culturally safe care.
Strong project management, organizational, and analytical skills.
Advanced proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and PDF tools.
Valid G Class driver’s license, access to a reliable personal vehicle, and appropriate insurance
Embody CMHA WW values: Mutual Respect, Integrity, Accountability, Excellence, and Innovation.
Compensation: Level 12 (Non-Union) $76.78 to $91.75 per hour ($139,739.60 to $166,985.00 annually)
Qualified applicants are invited to submit a resume and cover letter (in one document) outlining how your skills and experience meet the position requirements.
CMHA WW, as an equal opportunity employer, embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome applications from all qualified persons.
*We do not use AI in our screening process.
Promeus
Chief Communications and External Relations Officer
William Osler Health System (Osler), a fully integrated health system, is one of Ontario’s largest and most dynamic community teaching hospital systems, serving 1.3 million residents across one of the fastest-growing and most diverse regions in the province. Osler is comprised of three hospital sites: Brampton Civic Hospital, Etobicoke General Hospital, and the Peel Memorial Centre for Integrated Health and Wellness, as well as a Reactivation Care Unit located at Humber River Hospital – Church Street Site, and a Withdrawal Management Centre in Brampton. With an annual budget of $950 million, Osler offers a wide range of health services, with high quality care, patient-centered care provided by skilled, professional, multidisciplinary teams. Osler has been named one of the Greater Toronto's Top Employers, and received national recognition for excellence in patient safety, including the CCHL Excellence in Patient Safety Award.
The Position
The Chief Communications and External Relations Officer (Chief) is a newly created executive leadership role responsible for providing strategic leadership across communications, government relations, stakeholder engagement, media relations, marketing, and external affairs. As a member of the Executive Team, the Chief will play an important role in strengthening organizational profile, advancing strategic priorities, and positioning Osler as a leading community teaching hospital and influential health system partner within Ontario’s evolving healthcare landscape.
The role requires a highly strategic leader who can operate effectively within a complex, high-profile, and fast-paced environment, while providing sound counsel on issues management, external positioning, advocacy, organizational reputation, and stakeholder engagement. The Chief will support key organizational priorities related to growth, redevelopment, academic expansion, system integration, and broader healthcare transformation, while fostering a coordinated and forward-looking approach to communications and external relations across the organization.
As a visible and engaged executive leader, the Chief will work closely with internal and external partners including government, healthcare system leaders, academic institutions, community organizations, and the Osler Foundation. The successful candidate will bring strong political acuity, sound judgment, and the ability to build credibility and alignment across a broad range of stakeholders and partners.
Key leadership priorities for the new Chief will be to:
Lead an integrated communications and external relations strategy aligned with organizational priorities.
Strengthen organizational profile and influence across government, healthcare, academic, and community partners.
Advance a clear and compelling organizational narrative that reflects Osler’s growth, academic evolution, and commitment to world-class care.
Advance modern communications, marketing, and engagement practices through digital innovation and emerging technologies.
Partner with the Osler Foundation to support a coordinated “one voice” approach to communications, brand, and community engagement.
Lead, mentor, and support a high-performing team while fostering a culture grounded in collaboration, accountability, responsiveness, innovation, and service excellence.
Experience
The ideal candidate brings progressive senior leadership experience across communications, government relations, stakeholder engagement, and external affairs within healthcare or similarly complex, multi-stakeholder environments. They have demonstrated success strengthening organizational profile, leading integrated communications strategies, and navigating complex and high-profile issues with sound judgment and political acuity. The successful candidate is a strategic and collaborative leader with strong relationship management skills and the ability to build credibility across government, healthcare, academic, community, and executive stakeholder groups.
To confidentially explore this opportunity, please email your resume or query to Judy Mandelman or Heather at resumes@promeus.ca .
William Osler Health System and Promeus Inc. are committed to building an intentionally inclusive environment that engages, supports, and empowers employment equity and diversity in the workplace and communities served. We welcome applications from women, racially visible individuals, people with disabilities, Indigenous peoples, and LGBTQ+ persons.
Chief Communications and External Relations Officer
William Osler Health System (Osler), a fully integrated health system, is one of Ontario’s largest and most dynamic community teaching hospital systems, serving 1.3 million residents across one of the fastest-growing and most diverse regions in the province. Osler is comprised of three hospital sites: Brampton Civic Hospital, Etobicoke General Hospital, and the Peel Memorial Centre for Integrated Health and Wellness, as well as a Reactivation Care Unit located at Humber River Hospital – Church Street Site, and a Withdrawal Management Centre in Brampton. With an annual budget of $950 million, Osler offers a wide range of health services, with high quality care, patient-centered care provided by skilled, professional, multidisciplinary teams. Osler has been named one of the Greater Toronto's Top Employers, and received national recognition for excellence in patient safety, including the CCHL Excellence in Patient Safety Award.
The Position
The Chief Communications and External Relations Officer (Chief) is a newly created executive leadership role responsible for providing strategic leadership across communications, government relations, stakeholder engagement, media relations, marketing, and external affairs. As a member of the Executive Team, the Chief will play an important role in strengthening organizational profile, advancing strategic priorities, and positioning Osler as a leading community teaching hospital and influential health system partner within Ontario’s evolving healthcare landscape.
The role requires a highly strategic leader who can operate effectively within a complex, high-profile, and fast-paced environment, while providing sound counsel on issues management, external positioning, advocacy, organizational reputation, and stakeholder engagement. The Chief will support key organizational priorities related to growth, redevelopment, academic expansion, system integration, and broader healthcare transformation, while fostering a coordinated and forward-looking approach to communications and external relations across the organization.
As a visible and engaged executive leader, the Chief will work closely with internal and external partners including government, healthcare system leaders, academic institutions, community organizations, and the Osler Foundation. The successful candidate will bring strong political acuity, sound judgment, and the ability to build credibility and alignment across a broad range of stakeholders and partners.
Key leadership priorities for the new Chief will be to:
Lead an integrated communications and external relations strategy aligned with organizational priorities.
Strengthen organizational profile and influence across government, healthcare, academic, and community partners.
Advance a clear and compelling organizational narrative that reflects Osler’s growth, academic evolution, and commitment to world-class care.
Advance modern communications, marketing, and engagement practices through digital innovation and emerging technologies.
Partner with the Osler Foundation to support a coordinated “one voice” approach to communications, brand, and community engagement.
Lead, mentor, and support a high-performing team while fostering a culture grounded in collaboration, accountability, responsiveness, innovation, and service excellence.
Experience
The ideal candidate brings progressive senior leadership experience across communications, government relations, stakeholder engagement, and external affairs within healthcare or similarly complex, multi-stakeholder environments. They have demonstrated success strengthening organizational profile, leading integrated communications strategies, and navigating complex and high-profile issues with sound judgment and political acuity. The successful candidate is a strategic and collaborative leader with strong relationship management skills and the ability to build credibility across government, healthcare, academic, community, and executive stakeholder groups.
To confidentially explore this opportunity, please email your resume or query to Judy Mandelman or Heather at resumes@promeus.ca .
William Osler Health System and Promeus Inc. are committed to building an intentionally inclusive environment that engages, supports, and empowers employment equity and diversity in the workplace and communities served. We welcome applications from women, racially visible individuals, people with disabilities, Indigenous peoples, and LGBTQ+ persons.